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GEB 3213 Exam 2 Hayes with 100- correct answers updated 2024
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GEB 3213 Exam 2 Hayes with 100- correct answers updated 2024
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GEB 3213 Exam 2 Hayes with 100%correct answers updated 2024
Situational Awareness - ANSWER- You will meet people you don't know in
various situations, so learn to read people and respond accordingly. Self
awareness is also important.
7-38-55 Rule - ANSWER- Body language rule, body language accounts for 55% of
a given message, tone of voice for 38% and words for just 7%
Open Palms - ANSWER- Sign of honesty, swear to tell the truth in court by raising
one hand, shows you have nothing to hide and are not a threat (primal)
Expansive Pose - ANSWER- Standing with legs open, not closed and tight. Shows
power and confidence. Another example is leaning back in your seat shows
you're relaxed and in control
Low-Power Pose - ANSWER- Opposite of Expansive pose, shows a closed off
posture. Increases the release of cortisol, the stress hormone, and appears to
show a lack of confidence
Stress Face - ANSWER- Clenched jaw, tightened neck and furrowed brow, show
stress. This way, you can see if your subject will receive your message
enthusiastically
Raised Eyebrows - ANSWER- Shown when surprised or in doubt. when praised
by someone with raised eyebrows, the person speaking may be insincere
, Eye Contact - ANSWER- Keeping eye contact shows interest, too long makes you
a creep or a liar. Liars tend to hold eye contact too long
Vocal Range - ANSWER- Change in vocal range shows their interested. Women
go up, men go down. Monotone shows disinterest
Laughter - ANSWER- Humor is important in developing relationships, receptive to
your humor will lead to a connection. Be aware when telling jokes in certain
settings, but humor is a good way to read your subjects interest
Mirroring - ANSWER- People that get along tend to mirror each others behavior,
so if you shift your body language and your subject does as well, it shows they're
fairly comfortable
Formal Behaviors - ANSWER- Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
Familiar Behaviors - ANSWER- Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Active Listening - ANSWER- Being focused and engaged in the conversation,
harder to do when you're on the phone.
Synchronous Communication - ANSWER- Communication that occurs in real time
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