UHC CERTIFICATION EXAM QUESTIONS AND
CORRECT ANSWERS | ALREADY GRADED A+ |
VERIFIED | LATEST VERSION
Jane, an agent, is speaking to Albert about a Prescription Drug plan. Albert
seems confused and is struggling to understand the information Jane is
explaining. Which option should Jane consider? ------CORRECT ANSWER-
--------------Jane should ask Albert if someone, such as an Authorized Legal
Representative, helps him make health care or insurance-related decisions
and should be present.
Melanie is currently enrolled in a Medicare Supplement Insurance Plan and
a PDP. Assuming she has a valid election period, what would happen if she
enrolled in an HMO MAPD plan? ------CORRECT ANSWER---------------
(INCORRECT) She would be automatically disenrolled from the Medicare
Supplement Insurance Plan and the PDP.
Medicare Advantage (MA) organization must disenroll a member from an
MA plan in which situation? ------CORRECT ANSWER---------------The
member loses entitlement to either Medicare Part A or Part B.
Aries is currently a member of a stand-alone PDP. Aries would like to have
additional medical coverage. A thorough needs analysis indicates a
Medicare Advantage Plan would be a good fit, there are plans available in
his area, and he is in a valid election period. Which option is available to
Aries? ------CORRECT ANSWER---------------Aries can enroll into a
Medicare Advantage plan with prescription drug coverage, which will
disenroll him from his PDP.
,In what product should agents enroll consumers? ------CORRECT
ANSWER---------------A product that is suitable for the consumer's needs,
goals and financial resources.
Dino, an agent, received a phone call on September 29 from a consumer
interested in Medicare Advantage plans for the new plan year. Dino
proceeded to verify the consumer's Medicare eligibility, describe the costs
and benefit coverage of the plan, and explained that he could not accept an
enrollment application until October 15. What did Dino do that was NOT
compliant? ------CORRECT ANSWER---------------Presented a plan before
October 1
Which of the following is NOT true about UnitedHealthcare Medicare plans
carrying the AARP name? ------CORRECT ANSWER---------------AARP
endorses UnitedHealthcare MA, PDP and Medicare Supplement plans.
AARP expects agents offering AARP-branded products to demonstrate five
key behaviors when interacting with customers. AARP wants customers we
work with to feel their relationship with AARP is _____________. ------
CORRECT ANSWER---------------Effortless and inspiring
Larry wants to hold an event that covers dual special needs plans SNP he
will use the slide presentation provided by united healthcare to explain the
plan benefits and will help consumers complete enrollment applications at
the end what type of event does Larry need to conduct ------CORRECT
ANSWER---------------marketing/sales event formal
When selecting a venue for your educational or marketing flash sales event
what feature is not one you need to consider ------CORRECT ANSWER-----
----------conveniently located snack and beverage vending machines
,According to united healthcare policy when must a marketing/sales event
be reported to united healthcare ------CORRECT ANSWER---------------prior
to advertising and not less than 7 calendar days prior to the event
To ensure an event is cancelled in united healthcare's event reporting
application by the reporting deadline what is the last recommended date for
submitting a cancel event request form ------CORRECT ANSWER-------------
--submit the cancel event request form no later than six business days
before the event
Which of the following statements is not a best practice for event
scheduling changing or canceling ------CORRECT ANSWER---------------
submit a new event request born after you have advertised your event to
make sure you enter the right information
Which of the following food and giveaway combinations may be provided at
an educational event ------CORRECT ANSWER---------------coffee juice and
pastries $8.00/person plus united healthcare logo pens and notepads
$5/person
For accommodation of persons with special needs call 555-555-1234 tty
711 is an example of this disclaimer that must appear in advertising for
what type of event ------CORRECT ANSWER---------------formal and
informal marketing/sales
Which of the following food options may be provided at marketing/sales
event if the nominal retail value of the item when combined with other
, giveaways does not exceed $15 per person ------CORRECT ANSWER------
---------coffee and pastries
When conducting a formal marketing/sales event there are elements that
you must cover in order for your presentation to be compliant listed below
are several required elements related to star ratings which one is not
required ------CORRECT ANSWER---------------providing a list of plans that
have the same star rating
Which of the following rules does not apply to aging staffing in united
healthcare Medicare store ------CORRECT ANSWER---------------
educational event rules
Elaine is considering conducting an event in a lower level conference room
of a local fraternal organization the room has a podium with a microphone
available for use there are handicap parking stalls sidewalk ramps
automatic entrance doors handicap accessible restrooms and elevator
Lastly the manager has given a Lane permission to put a sign at the
entrance to direct consumers to the lower level for the event what else
should a lion consider prior to conducting an event at this venue ------
CORRECT ANSWER---------------Elaine must make certain that the fraternal
organization will allow the public non members access to the facility in
order to attend her meeting
At an informal marketing/sales event which of the following activities is
compliant ------CORRECT ANSWER---------------waiting for consumers to
approach the table/boot/kiosk
Louise wants to hold an event that helps consumers understand Medicare
programs and perhaps improve their help/Wellness knowledge but she is
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