WGU C715 Objective Assessment Organizational
Behavior Exam | Grade A Questions and Verified
Answers with New Rationale (Latest 2024/ 2025) 100%
Correct
Multiple Choice Questions:
1. What is the primary focus of Organizational Behavior (OB)?
o A) Financial performance
o B) Employee behavior
o C) Market competition
o D) Technological advancements
o Answer: B) Employee behavior
o Rationale: OB primarily studies how people behave within organizations, aiming to
improve employee performance and satisfaction.
2. Which theory explains motivation in terms of an individual's perception of fairness in the
workplace?
o A) Maslow's Hierarchy of Needs
o B) Equity Theory
o C) Expectancy Theory
o D) Herzberg's Two-Factor Theory
o Answer: B) Equity Theory
o Rationale: Equity Theory posits that individuals are motivated when they perceive
fairness in the distribution of rewards relative to their efforts.
3. What is the concept of 'emotional intelligence'?
o A) The ability to solve complex problems
o B) The ability to understand and manage one's own emotions and the emotions of
others
o C) The ability to memorize large amounts of information
o D) The ability to perform well under pressure
, o Answer: B) The ability to understand and manage one's own emotions and the
emotions of others
o Rationale: Emotional intelligence involves skills in recognizing, understanding, and
managing emotions, which is crucial for effective interpersonal interactions.
4. Which of the following is a characteristic of a high-performance team?
o A) Homogeneity
o B) Clear goals
o C) Individual accountability
o D) Minimal conflict
o Answer: B) Clear goals
o Rationale: High-performance teams have clearly defined goals that align with
organizational objectives, which guide their efforts and measure success.
5. Which leadership style is characterized by a high level of control and directive behavior?
o A) Democratic
o B) Laissez-faire
o C) Autocratic
o D) Transformational
o Answer: C) Autocratic
o Rationale: Autocratic leaders make decisions unilaterally and maintain strict control
over their team members.
6. What is 'organizational culture'?
o A) The company's financial status
o B) The shared values, beliefs, and norms within an organization
o C) The market position of the company
o D) The technological infrastructure of the organization
o Answer: B) The shared values, beliefs, and norms within an organization
o Rationale: Organizational culture encompasses the collective behaviors and underlying
values that shape how employees interact and work together.
7. Which conflict resolution style involves a high degree of assertiveness and a low degree of
cooperativeness?
o A) Avoiding
, o B) Accommodating
o C) Competing
o D) Collaborating
o Answer: C) Competing
o Rationale: The competing style is characterized by a focus on winning the conflict at the
expense of others' needs or concerns.
8. What is 'job satisfaction'?
o A) The level of challenge in a job
o B) The extent to which an individual likes their job
o C) The salary and benefits associated with a job
o D) The amount of responsibility in a job
o Answer: B) The extent to which an individual likes their job
o Rationale: Job satisfaction refers to how content an individual is with their job, which
can affect their performance and retention.
9. Which of the following is a primary outcome of effective communication within an
organization?
o A) Increased conflict
o B) Reduced productivity
o C) Enhanced teamwork
o D) Higher turnover rates
o Answer: C) Enhanced teamwork
o Rationale: Effective communication fosters better collaboration and understanding
among team members, leading to improved teamwork.
10. What does 'transformational leadership' emphasize?
o A) Routine task management
o B) Inspirational motivation and change
o C) Strict adherence to rules
o D) Passive management
o Answer: B) Inspirational motivation and change
, o Rationale: Transformational leaders inspire and motivate their followers to achieve
extraordinary outcomes and embrace change.
11. Which concept refers to the degree to which employees feel involved and enthusiastic about
their work?
o A) Employee engagement
o B) Job rotation
o C) Role conflict
o D) Task significance
o Answer: A) Employee engagement
o Rationale: Employee engagement is the emotional commitment employees have
toward their organization and its goals.
12. What is the primary goal of 'performance appraisal'?
o A) To determine salary increases
o B) To assess an employee's job performance
o C) To identify market trends
o D) To enhance organizational culture
o Answer: B) To assess an employee's job performance
o Rationale: Performance appraisals are conducted to evaluate an employee's job
performance and provide feedback for improvement.
13. What does 'groupthink' refer to in a team setting?
o A) Diverse opinions and ideas
o B) Individual decision-making
o C) A tendency to conform to group consensus
o D) High levels of conflict
o Answer: C) A tendency to conform to group consensus
o Rationale: Groupthink occurs when team members prioritize harmony and consensus
over critical evaluation of alternatives.
14. Which of the following is an example of intrinsic motivation?
o A) Receiving a bonus
o B) Gaining recognition
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