RAMEXAM22 - Ram Expert Exam
Premium Ram Delivery Questions with
Verified Answers
What should you do if a customer has concerns about the vehicle’s performance after delivery?
Address the concerns by scheduling a follow-up service appointment, and provide
reassurance that their satisfact...
RAMEXAM22 - Ram Expert Exam
Premium Ram Delivery Questions with
Verified Answers
What should you do if a customer has concerns about the vehicle’s performance after delivery?
✔✔ Address the concerns by scheduling a follow-up service appointment, and provide
reassurance that their satisfaction and vehicle performance are priorities.
How do you confirm that all vehicle accessories and options are properly installed and
functioning before delivery?
✔✔ Verify that all installed accessories and options are functioning as intended by testing each
feature and reviewing the installation checklist.
What is the importance of demonstrating the vehicle’s safety features during delivery?
✔✔ Demonstrating safety features ensures the customer understands how to use them, which
enhances their safety and confidence while driving the vehicle.
How should you handle customer requests for additional vehicle features or modifications after
delivery?
1
, ✔✔ Direct customers to the service department or aftermarket specialists who can assist with
additional features or modifications and provide accurate information on options and costs.
What is a recommended practice for ensuring the vehicle’s cleanliness before delivery?
✔✔ Ensure the vehicle is thoroughly cleaned, both inside and out, to present it in the best
possible condition and make a positive impression on the customer.
What steps should be taken if the vehicle is not ready for delivery on the scheduled date?
✔✔ Communicate with the customer to reschedule the delivery, provide an explanation for the
delay, and keep them updated on the new expected delivery date.
Why is it important to review the vehicle’s owner’s manual with the customer?
✔✔ Reviewing the owner’s manual helps the customer become familiar with the vehicle’s
operations, maintenance schedules, and warranty coverage, ensuring they are well-informed.
What should you include in the vehicle delivery briefing to ensure the customer is well-
prepared?
✔✔ Include a comprehensive briefing on operating the vehicle, understanding the dashboard
controls, performing routine maintenance, and using any advanced features.
2
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