Rise Up Customer Service and Sales Exam Test with Answers
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Rise Up Customer Service and Sales
Institution
Rise Up Customer Service And Sales
Rise Up Customer Service and Sales Exam Test with Answers
1. Active listening A structured form of listening and responding that focuses
the attention on the speaker. The listener must take care to
attend to the speaker fully and understand any messages
suggested behind the words.
2. Body lang...
Rise Up Customer Service and Sales Exam Test with Answers
1. Active listening A structured form of listening and responding that focuses
the attention on the speaker. The listener must take care to
attend to the speaker fully and understand any messages
suggested behind the words.
2. Body language Conscious or unconscious gestures and movements that
cues express intentions. These are a key form of nonverbal
communication.
3. Brand promise An extension of the company brand that reflects the ben-
efit of doing business with them (such as providing great
customer service)
4. Company brand The overall impression gathered from information that
is seen, heard and experienced by customers who en-
counter a business, its products and its services.
5. Company culture The unique way that an organization's employees interact
with each other and with customers. The culture defines
the personality of a company and typically includes a
variety of elements such as work environment, company
mission, values, ethics, expectations and goals.
6. Company web- a website that represents a retailer on the Internet; places
site where customers can browse and purchase products/ser-
vices that are offered.
7. Comparison A shopper who spends a lot of time checking out products
Shopper and prices through online sites, visiting different stores,
comparing retailer ads and/or getting the opinions of oth-
ers.
8. Customer ser- The help, information, and recommendations that compa-
vice ny representatives give to people who explore or buy its
products and/ or services.
9. Customers people who buy goods and services - also known as
consumers
10.10.
1/4
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