GPSTC Officer Communication skills and Cultural Diversity Questions and Answers Latest Updated
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Course
GPSTC
Institution
GPSTC
GPSTC Officer Communication skills and Cultural Diversity Questions and Answers Latest Updated
Communication
The transmission of an idea from one person to another with mutual understanding.
Five basic components of Interpersonal Communication
Encoding,Sending,ReceivingDecoding ,...
GPSTC Officer Communication skills
and Cultural Diversity Questions and
Answers Latest Updated
Communication - answer The transmission of an idea from one person to another with
mutual understanding.
Five basic components of Interpersonal Communication - answer Encoding,Sending
,ReceivingDecoding ,Feedback
"EFFECTIVE" interpersonal communications have three significant components -
answer The message intended
The message sent
The message received
Elements that Influence Communication - answer Cues
Distractions
Create a trusting environment
Verbal Communication - answerThe most common form of communication
Tone, pitch, and volume
Message intended is rarely the message sent
The verbal message is contradicted by the body language
Paralanguage" - forms of communication - answerFacial expressions -Body posture
Hand motions - Style of haircut
Style of dress - How we drive
Non Verbal cues we should be looking for - answerPosture
Facial Expressions
Eye contact
Silence
Use of space
In a law enforcement setting, a person's posture can tell us - answerIf they are ready to
attack.
If they have given up.
If they are open to conversation.
If they do not want to talk.
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