FICEP 2024 SIXTH EDITION
Questions and answers
What are the financial counseling myths? (10) (CHAPTER 1) - answer
1. Counselors can provide instant relief.
2. Budgeting means denying oneself.
3. Budgeting requires an accounting background.
4. People in financial trouble spend too much.
5. Everyone follows counselors' recommendations.
6. The member will be as dedicated to making the plan work as the
counselor.
7. If a plan fails, it is the member's fault.
8. If a plan fails, it means the member can never succeed.
9. Counselors can help everyone.
10. Everyone wants to pay off debt.
What are the program necessities for counseling credit union
employees? (4) (CHAPTER 2) - answer 1. Confidentiality. (How do
you achieve it?)
2. Understanding.
3. Multiple methods and subjects.
4. Survey employees.
What are the essential counselor qualities? (CHAPTER 3) - answer 1.
Good listener.
2. Nonjudgmental.
3. Control the interview and other member interactions.
, What are the vital counselor skills? (17) (CHAPTER 3) - answer 1.
Ask perceptive questions.
2. Observe nonverbal clues.
3. Help members assess behaviors and attitudes.
4. Express empathy for members
5. Assist members to identify needs and wants.
6. Explore money management skills.
7. Assemble a complete financial picture.
8. Develop a workable budget
9. Gain agreement on budget with member.
10. Suggest workable approaches and potential solutions.
11. Motivate members to implement spending plans.
12. Combine optimism, enthusiasm, and realism.
13. Assess progress.
14. Offer confidentiality.
15. Adjust plans as needed.
16. Make referrals when needed.
17. Offer hope.
What are the main points to keep in mind about NOT changing
Members' values. Describe them. (4) (CHAPTER 4) - answer 1.
Values: Are one's deeply held principles on standards of behavior, a
judgment of what is important in life.
2. Attitude: Refers to the way one thinks and the feelings one has
about something.
3. Behaviors: Are one's actions and interactions with others.
Attitudes are typically reflected in behaviors.
4. Perception: Is a way to understand or interpret something.
Provide information that leads a member to a change in perception.
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