Exam (elaborations)
SCM 300: Quality Management Basics - Definitions well answered to pass
- Course
- Institution
SCM 300: Quality Management Basics - Definitions well answered to pass
[Show more]
Content preview
SCM 300: Quality Management Basics -Definitions
Quality - correct answer ✔✔the ability of a product or service to meet a consumer's expectations
- may be related but not limited to:
1. design
2. durability
3. performance
4. materials used
5. aesthetics
6. delivery
7. consistency
8. associated service
Dimensions of Quality (Product) - correct answer ✔✔used by consumers to determine the quality of a
tangible product and/or good
Dimensions of Quality (Service) - correct answer ✔✔used by consumers to determine the quality for a
service
Managing Quality - correct answer ✔✔requires a vigilant commitment to monitoring quality, identifying
problems at different stages in the supply chain, and finding root causes and devoting resources to fixing
them
Internal Failure Costs - correct answer ✔✔Problems found and fixed within the supply chain
- quality costs that were identified within the supply chain, before they reached the consumer.
- include the following:
1. resources wasted to produce the item
2. disposal of the damaged good
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BravelRadon. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
83637 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
