phatic communication - correct answer ✔✔keeps the lines of communication open, clearing a path for
further communication
feedforward - correct answer ✔✔previews the content and the tone of the upcoming conversation
disclaimers - correct answer ✔✔statements that set guidelines to regulate the impact of utterances by
warding off potential criticism or channeling interpretations
alter casting - correct answer ✔✔designating a role for the other person in the conversation
cooperative principle - correct answer ✔✔calls us to be aware of the accepted rules and expectations of
any conversation
focus - correct answer ✔✔the heart of the conversation
monologue - correct answer ✔✔communication in which one person does the majority of the speaking
and maintains most of the attention
dialogue - correct answer ✔✔participants collaborate in conducting a conversation using honest, open
communication based on mutual respect
feedback - correct answer ✔✔the process of responding to the communication of others
informal feedback - correct answer ✔✔allows the speaker to see and hear how the bulk of the message
has been interpreted
formal feedback - correct answer ✔✔entire conversations that revolve around feedback
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