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Exam (elaborations)

NPLQ Course Questions and Answers | Latest Update

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What is accountability for a lifeguard? -:- Making sure you always follow your training in the event of an emergency so that you have nothing to worry about in the investigation According the Health and Safety Act 1974, what must a lifeguard do? -:- Take care of themselves and others Cont...

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  • September 13, 2024
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  • 2024/2025
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2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!




NPLQ Course Questions and Answers |
Latest Update
What is accountability for a lifeguard?

✓ -:- Making sure you always follow your training in the event of an emergency so

that you have nothing to worry about in the investigation




According the Health and Safety Act 1974, what must a lifeguard do?

✓ -:- Take care of themselves and others

✓ Contribute to safety arrangements and the development of the PSOP

✓ Co-Operate with colleagues

✓ Notify your manager if of any situation that represents a danger




According the Health and Safety Act 1974, what must an employer do?

✓ -:- Protect the safety and welfare of members of the public and employees

✓ Provide good information, instruction and training to enable employees to work

safely

✓ Regularly carry out risk assesments in the workplace

✓ Develop PSOP and make sure all employees understand them

✓ Provide and maintain safe and healthy working conditions




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,2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!


How should you act when speaking to a customer?

✓ -:- Smile

Eye contact

Be fair but firm

Give reasons for any decisions made

Don't display anger

Never intimidate customers

Remain calm




What does COSHH stand for?

✓ -:- Control Of Substances Hazardous to Health




What is COSHH?

✓ -:- The regulation that requires employers to control substances that are

hazardous to health (chemicals, cleaning chemicals)




What does REACH stand for?

✓ -:- Registration Evaluation Authorisation and restriction of CHemicals




How do you recognise a prohibited sign?




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,2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!


✓ -:- Red circle with Red diagonal line going through, white background




How do you recognise a Warning sign?

✓ -:- Yellow triangle, Black outline




How do you recognise a mandatory sign?

✓ -:- Blue circle




How do you recognise an emergency escape or first aid sign?

✓ -:- ALWAYS green and white




What does the prohibition sign signify?

✓ -:- This shows behaviour likely to increase or cause danger




What does the Warning sign signify?

✓ -:- This gives warning of a hazard or danger




What does a mandatory sign signify?

✓ -:- This prescribes specific behavior that MUST happen




What does the emergency escape or first aid sign signify?


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, 2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!


✓ -:- This shows the position of emergency exits, first aid or rescue facilities




What should the customer's perceptions of a lifeguard be?

✓ -:- They safeguard lives

They give peace of mind

They are professional and can be relied on

They offer excellent customer service

They represent the centre

They are friendly

The can advise swimmers




How should you deal with complaints?

✓ -:- Listen carefully WITHOUT INTERRUPTION to get the full details

Ask questions to get more info

Recap issue to show you have listened and understand situation

Apologise without laying blame on anyone

Explain the action you will take




What does NOP stand for?

✓ -:- Normal Operating Procedures/Plan



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