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Test Bank : Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley 2024/25)latest edition||Complete Solution|| Graded A+$18.99
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Test Bank : Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley 2024/25)latest edition||Complete Solution|| Graded A+Test Bank : Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley 2024/25)latest edition||Complete Solution|| Graded A+Test Bank : Communicati...
2. The nurse manager asks the staff nurse to work an extra shift. Which response
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bythe staff nurse is assertive and based on rational beliefs?
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a. ―I don’t want you upset, so I will work extra.‖
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b. ―Why do I always have to cover extra shifts?‖
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c. ―I am not able to work an extra shift.‖
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d. ―If you can’t find anyone else, I will do it.‖
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ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
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irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
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or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
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Process: Communication and Documentation MSC: Safe and Effective Care
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Environment: Management of Care
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, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour shifts.
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Which statement, if made by the staff nurse, is nonassertive and may result in
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afrustrated response from the nurse manager?
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a. ―Iwant to decide the shifts for all of the other staff nurses.‖
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b. ―Do whatever you want. It doesn’t really matter to me.‖
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c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
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d. ―You will never be able to give me what I really want to work.‖
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ANS:B
A statement that allows others to make decisions for a person is an example of
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a nonassertive style of communication; the response of others to a nonassertive statement
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may include disrespect, guilt, anger, or frustration. Statements that make choices for
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others or that are accusations are examples of aggressive styles of communication; the
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response of others to an aggressive statement may include hurt, defensiveness, or
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humiliation. A statement that allows making one’s own decisions is an example
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of assertive style of communication; the response of others to an assertive statement may
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include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process:
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Communication and Documentation MSC: Safe and Effective Care Environment:
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Management of Care
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4. The nurse is providing care to a patient who was admitted with heart failure. The
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l! patient has not been following the prescribed diet or taking the prescribed
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l! medications. Which type of communication approach is most important for the nurse l! l! l! l! l! l! l! l! l! l! l!
l! to use with this patient to facilitate a change in self-care behavior?
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a. Authoritative, honest, and outright communication l! l! l! l!
b. Assertive, responsible, and caring communication l! l! l! l!
c. Aggressive, sympathetic, and realistic communication l! l! l! l!
d. Positive, expert, and focused communication l! l! l! l!
ANS:B
Communication must be technically responsible, assertive, and caring to facilitate l! l! l! l! l! l! l! l! l!
a change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated
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Process: Communication and Documentation MSC: Psychosocial Integrity
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5. Which are examples of a nurse who is communicating responsibly? l ! l ! l ! l ! l ! l ! l ! l ! l !
l ! (Select allthat apply) l ! l! l!
a. The nurse uses profanity to respond to a client who is intoxicated and
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verballyabusive. l ! l!
b. The nurse helps a client talk to family members about
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discontinuingchemotherapy.
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