6: management - correct answer ✔✔the process of coordinating people and other resources to achieve
the goals of an organization
6: planning - correct answer ✔✔establishing organization goals and deciding how to accomplish them
6: mission - correct answer ✔✔a statement of a basic purpose that makes an organization different from
others
6: strategic planning process - correct answer ✔✔the establishment of an organization's major goals and
objectives and the allocations to achieve them.
6: Goal - correct answer ✔✔an end result that an organization is expected to achieve over a one to ten
year period.
6: Objective - correct answer ✔✔a specific statement detailing what an organization intends to
accomplish
6: SWOT Analysis - correct answer ✔✔the identification and evaluation of a firms strength, weakness,
opportunities and threats
6: Core Competencies - correct answer ✔✔approaches and processes that a company performs well that
may give it an advantage over its competitors
6: Plan - correct answer ✔✔an outline of an action by which an organization intends to accomplish its
goals and objectives
6: strategic plan - correct answer ✔✔an organization intends to accomplish its goals and objectives
,6: tactical plan - correct answer ✔✔a smaller scale plan developed to implement a strategy
6: operational plan - correct answer ✔✔a type of plan designed to implement tactical plans
6: contingency plan - correct answer ✔✔a plan that outlines alternative courses of action that may be
taken if an organizations other plans are disrupted or become ineffective.
6: organizing - correct answer ✔✔the grouping of resources and activities to accomplish some end result
in an efficient and effective manner
6: leading - correct answer ✔✔the process of influencing people to work toward a common goal
6: motivating - correct answer ✔✔the process of providing reasons for people to work in the best
interest
6: directing - correct answer ✔✔the combined processes of leading and motivating
6: controlling - correct answer ✔✔the process of evaluating and regulating ongoing activities to ensure
that goals are achieved
6: top manager - correct answer ✔✔an upper level executive who guides and controls the overall
fortunes of an organization
6: middle manager - correct answer ✔✔a manager who implements the strategy and major policies
developed by top management
6: first-line manager - correct answer ✔✔a manager who coordinates and supervises the activities of
operating employees
6: financial manager - correct answer ✔✔a manager who is primarily responsible for an organization's
financial resources
, 6: operations manager - correct answer ✔✔a manager who manages the systems that converts
resources into goods and services
6: marketing manager - correct answer ✔✔a manager who is responsible for facilitating the exchange of
products between an organization and its customers or clients
6: human resources manager - correct answer ✔✔a person charged with managing an organization's
human resources resources programs
6: administrative manager - correct answer ✔✔a manager who is not associated with any specific
functional area but who provides overall administrative guidance and leadership
6: conceptual skills - correct answer ✔✔the ability to think in abstract terms
6: analytic skills - correct answer ✔✔the ability to identify problems correctly. generate reasonable
alternatives, and select the best alternatives to solve problems
6: interpersonal skills - correct answer ✔✔the ability to deal effectively with other people
6: technical skills - correct answer ✔✔specifics skills needed to accomplish a specialized activity
6: communication skills - correct answer ✔✔the ability to speak, listen and write effectively
6: leadership - correct answer ✔✔the ability to influence others
6: autocratic leadership - correct answer ✔✔task oriented leadership style in which workers are told
what to do and how to accomplish it without having a say in the decision-making process
6: participative leadership - correct answer ✔✔leadership style in which all members of a team are
involved in identifying essentials goals and developing strategies to reach those goals
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