CCMP Final 5.2 & 5.3 Questions and Answers
Section 5.2 Formulate the Change Management Strategy
Develops the approach for moving an organization from current state to desired future state in order to achieve specific organizational outcomes
Section 5.3 Develop the change management plan
D...
CCMP Final 5.2 & 5.3 Questions and
Answers
Section 5.2 Formulate the Change Management Strategy - answer Develops the
approach for moving an organization from current state to desired future state in order
to achieve specific organizational outcomes
Section 5.3 Develop the change management plan - answer Documents the scope,
actions, timelines and resources needed to deliver the change.
5.2.1 Develop the communication strategy - answer a plan that ensures the
organization and its customers are aware of and understand the rationale for change. It
aligns stakeholders regarding the program's value and benefits, progress, challenges,
achievements, and completion. It includes the business rationale for the change,
stakeholders and sponsors, audience segmentation, targeted messaging,
communication channels, feedback loops, and a governance and review process. It also
outlines roles, responsibilities, accountability, resources, and timelines for content
review and sign-off. The strategy should be clear enough for each stakeholder to
understand what is changing, how it benefits the organization, and how it affects them
individually.
5.2.2 Develop the Sponsorship strategy - answer Sponsorship Strategy is a high-
level approach for preparing and leveraging sponsors to promote, gain support for, and
drive adoption of a change, outlining why sponsors are critical to the success of a
change effort and how to address any sponsorship gaps.
5.2.3 Stakeholder Engagement Strategy - answer A Stakeholder Engagement
Strategy is a plan that identifies key stakeholders, prioritizes them, and outlines the
methods for soliciting their input and securing their commitment, with the aim of
successfully implementing change.
5.2.4 Develop the Change Impact and Readiness Strategy - answer Develop the
Change Impact and Readiness Strategy is a process that defines the approach, scope,
roles, and responsibilities for conducting a detailed impact analysis and readiness
planning, to understand specific impacts on people, processes, tools, organizational
structure, job roles, and technology, and to determine if the organization is ready to
accept the change.
5.2.5 Develop the learning Development strategy - answer The Learning and
Development Strategy is a plan that defines the knowledge, skills, and competencies
required for stakeholders to adopt the change, outlining the necessary training to close
the competency gap, the content to be delivered, the method of delivery, and methods
to determine the effectiveness of the training.
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