EAP correct answers Excellent Performance
Academic Integrity
Professional Behavior
Structure correct answers -Anything composed of parts arranged together in some way
-Structure is EVERYWHERE
Structure Examples correct answers -Tallest Domino Structure in the world
-Human Body = most amaz...
MGMT 301 EXAM 3 RONJON PSU || with A+ Guaranteed
Solutions.
EAP correct answers Excellent Performance
Academic Integrity
Professional Behavior
Structure correct answers -Anything composed of parts arranged together in some way
-Structure is EVERYWHERE
Structure Examples correct answers -Tallest Domino Structure in the world
-Human Body = most amazing structure
-Highways, PSU, THON, Family, Video Games, etc.
Organizing Basic Definition correct answers -Arranging tasks, people, and other resources to
accomplish work
Organization Structure (organizing) 3 Part Definition correct answers -Divide Work
-Arrange Resources
-Coordinate Activities
Formal & Informal Structure correct answers 2 big overriding things in business structure
Formal Structure correct answers -Official Structure of an org
-How to align positions, people, and responsibilities to get work done
-ex] Google restructuring as a subset of new company alphabet-change structure because of
strategy and scale
Informal Structure correct answers -Network of unofficial relationships among an org's members
-shape emerges and changes over time
Organization Chart correct answers -Where you see what is going on in your company
-Describes arrangement of work positions within a team or org
-Diagram of positions, reporting relationships, and job titles
-Shows hierarchy of authority and formal structure within an org
7 Components of an Org Chart correct answers -Division of Work
-Chain of Command
-Span of Control
-Communication flow
-Major Units
-Staff vs. Line
-Levels of MGMT
,Line Professionals (Line Reporting) correct answers Responsible for core business functions
developing and selling products
Staff Officers correct answers -Play important support roles but do not directly bring in revenue
-Ex] Accounting, Human Resources, Legal Team
Span of Control correct answers -Number of persons directly reporting to a manager
-Tall orgs: Narrow SOC
-Flat orgs: Wide SOC
Chain of Command correct answers -Who reports to whom
-Ex] Star Trek & Chain of Command video where they "drop the ranks"
Social Network Analysis correct answers -Mapping & measuring of relationships and flows
between people, groups, and orgs in the workplace
-Informal structure
-determines most important person at work
5 Types of Structure correct answers -Functional
-Divisional
-Matrix
-Team
-Network
ex] Professor J's Beanbag Company
Functional Structure Definition correct answers -Groups together people with similar skills who
perform similar tasks
Pros of Functional Structure correct answers -Economies of scale
-Brand expertise
-Functional career paths
-Most popular and most used
Cons of Functional Structure correct answers -Silos and Chimneys problem
-Sense of working for greater good of org may be lost
-trapped in niche, hard to gain career broadening experiences
-hard to pinpoint responsibilities for cost containment, product quality, and innovation
Functional Silos and Chimneys Problem correct answers -Everyone is in their own lane
-Lack of communication across all functions
Divisional Structure definition correct answers Groups together people working on same
product, in same area, or with similar customers
Divisional Product Structure correct answers -Groups together people and jobs working on a
single product or service
, -Identifies common point of managerial responsibility for profits, costs, problems, and success in
a defined area
Benefit of Divisional Product Structure correct answers Product division able to respond quickly
to changing customer demands and product taste
Divisional Geographical Structure correct answers -Groups together people and jobs performed
in the same location
-Used when companies need to focus attention on unique products and tastes/operating
requirements of a particular region
-ex] Lowes divides US into north, south, east, and west
Divisional Customer Structure correct answers -Groups together people and jobs that serve the
same customers or clients
-Benefit is ability to serve special needs of different customer groups
-Useful in service companies and social agencies
-ex] Proctor and Gamble
Matrix Structure Definition correct answers -Combines functional and divisional approaches to
emphasize product or project teams
-ex] Lockheed Martin and Facebook
Benefits of Matrix Structure correct answers -Accountability to products
-Better communication
-teams solve issues & top management focuses on strategy
-Functional houses provide support to projects
-everyone has 2 bosses
Cross-Functional Teams correct answers -Brings together everyone from different functional
departments
-everyone is required to work together
-ex] the hunger games, WL Gore, and the container store
Team Structures correct answers -Make excessive use of permanent and temporary cross-
functional teams to improve lateral relations
-goal is to reduce chimeys problem and tap into full benefits of group decision making and gain
speed and credibility in problem solving
Advantages of team structures correct answers -Improves communication, cooperation, and
decision making
-members know each other as people, not titles
-boosts morale and increases enthusiasm and task involvement
Disadvantages of team structures correct answers -conflicting loyalties
-takes time
-quality of results depends on how well team is managed
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