Purpose of first US HR department - correct answer ✔✔Avoid unions
Handle worker/mgmt issues
Help companies comply with new laws
Taylorism - correct answer ✔✔Scientific management style that analyzes and synthesizes workflows
Focuses on improving economic efficiency, especially in labor productivity
,HR use in WWII - correct answer ✔✔Labor in short supply, people picked up jobs there were not used to
HR used for recruiting, testing, and motivating
HR outlook 1960-1970 - correct answer ✔✔Civil Rights Act (1964)
OSHA
discrimination and safety addressed
HR outlook 1970-1990 - correct answer ✔✔Theory X/Y
Strategic mgmt
Lean thinking
Maslow
HR outlook 1990-Now - correct answer ✔✔Big data
Talent
Culture
Globalization
Immigration
On-demand employees
Diversity
Inclusion
How did mangers used to view HR? - correct answer ✔✔as a necessary expense rather than a source of
value to the organization
Events of the Triangle Factory Fire - correct answer ✔✔10 story factory caught on fire
Fire ladder could only reach 6th floor
Multiple exit doors were locked from the outside to keep workers in
, Effect of the Triangle Fire on the workplace - correct answer ✔✔Raised awareness to safety regulations,
human rights, and general workplace environment practices
What was the research intent of the Hawthorne Studies? - correct answer ✔✔Done by Elton Mayo.
Researched how employees' surroundings and who they are working with affects productivity and
satisfaction
What did Elton Mayo find from the Hawthorne Studies? - correct answer ✔✔Mental attitudes, proper
supervision, and informal social relationships experienced in a group were key to productivity and
satisfaction
Define Human Resources Management - correct answer ✔✔The policies, practices and systems that
influence employees' behavior, attitude and performance
How can HRM contribute to an organization's performance? - correct answer ✔✔Help avoid litigation
and lawsuits
Help recruit and retain the best employees for the company
Help write accurate job descriptions
Define Human Capital - correct answer ✔✔An organization's employees described in terms of their
training, experience, judgement, intelligence, relationships, and insights
What are the 2 types of human capital? - correct answer ✔✔Commitment and Control
Commitment - correct answer ✔✔Broadly defined tasks
High employee participation
Highly skilled work
Extensive training
High wages/benefits
Control - correct answer ✔✔Narrowly defined tasks
Low participation
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