RWST016 EXAM 2024 NEWEST VERSION 2024 WITH COMPLETE SOLUTION GRADED A
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Course
RWST016
Institution
RWST016
Our mainstream products include -CORRECT ANSWER
️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER
️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to up...
RWST016 EXAM 2024 NEWEST VERSION
2024 WITH COMPLETE SOLUTION GRADED
A
Our mainstream products include -CORRECT ANSWER
✔️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER
✔️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after
a system board has been replaced? (select all that apply) -
CORRECT ANSWER ✔️BIOS update
It is important to understand how to provide good customer
service because -CORRECT ANSWER ✔️A customer is not
someone to argue with.
,Which of the following cable management solutions can be found
in desktop systems? (Select all that apply) -CORRECT ANSWER
✔️Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a
system needs to be shipped to the service depot? -CORRECT
ANSWER ✔️Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the
thermal compound on a laptop? -CORRECT ANSWER ✔️Spread
the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the
component with a problem? -CORRECT ANSWER ✔️When does
the issue occur?
Which of the following is the correct thermal paste to use on
Lenovo systems? -CORRECT ANSWER ✔️Shin-Etsu Microsi
X23-7783D
, What does PCIe stand for? -CORRECT ANSWER ✔️Peripheral
Component Interconnect Express
Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply) -CORRECT ANSWER
✔️Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it
has been shipped? -CORRECT ANSWER ✔️The Customer
In the customer service technique, the first E of DEFUSE stands
for -CORRECT ANSWER ✔️Empathize
While talking to the customer, it is important that your tone of
voice is -CORRECT ANSWER ✔️Concerned
Select the correct description of a Customer Replaceable
Unit(CRU)? -CORRECT ANSWER ✔️Replacement parts that are
determined to be simple enough for a non-trained person to
remove and replace.
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