Workforce diversity-Answer reflects differences with respect to gender, age, race,
ethnicity, religion, sexual orientation, and ablebodiness
prejudice-Answer the display of negative, irrational attitudes toward members of diverse
population
discrimination-Answer actively denying minority members full benefits of organizational
membership
glass ceiling effect-Answer is an invisible barrier limiting career advancement of women
and minorities
What is globalization? Answer: Globalization is the worldwide interdependence of
resource flows, product markets, and business competition characteristic of the new
economy.
Why do businesses go global? A) Profits, customers, suppliers, capital, labour
What are the challenges of globalization? A) Language, cultural differences, regional
economic alliances, tariffs, political risks
Global Management A) Involving management or managing operations in more than one
country
Competitive Advantage: what is it? - Answer a core competency that clearly sets an
organization apart from competitors and gives it an advantage over them in the market
place
how do the companies achieve a competitive advantage? - Answer factors like cost
Management - Answer the process of reaching organizational goals by working with and
through people and other organizational resources
Leadership- Answer: getting people to understand and believe in your vision and to work
with you to achieve your goals
What are advantages of diversity - Answer cognitive flexibility, roles and motivation,
productive conflict, increased creativity
What are disadvantages of diversity - Answer can cause bias in the workplace, prejudice,
discrimination, glass ceiling effect
What is a global mindset - Answer: A mindset that combines an openness and awareness
of diversity across cultures and markets with a propensity and ability to see common
countries and markets
What are the three dimensions of a global mindset? - Answer: 1. Intellectual Capital 2.
Psychological Capital
3. Social Capital
social responsibility - Answer the idea that businesses should balance profit making
activities with activities that benefit society. Develops positive relationships to the
society and the business
ethical issues - Answer problems that require a person or organization to choose
between alternatives that must be evaluated as right (ethical) or wrong (unethical)
Performance efficiency - Answer is an input measure of resource cost associated with
goal accomplishment
productivity - Answer the quantity and quality of work performance, with resource
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