help members assess behaviors and attitudes, express empathy for members, assist
members to identify needs and wants, develop a workable budget, gain agreement on
budget with member, suggest workable approaches and potential solutions, improve
money management skills, assemble a complete financial picture, offering hope, make
referrals, assess progress
, how to change behavior - ANS-recognize the need for change, gather information and
introduce new ideas, revise plan as needed, make changes part of everyday habits, inspire
change
what should you not want to change about members? - ANS-their values- ones deeply held
principles on standards of behavior, a judgement of what is important in life
what DO you want to change about members? - ANS-attitude, behaviors and perceptions
essential obligations - ANS-needs the member must fulfill- housing, gas etc.
non essential obligations - ANS-not necessary- gifts, vacations, etc.
force-field analysis - ANS-a method used to view all the forces in favor or against a plan so a
decision can be made. starts with stating a problem, then, listing all forces supporting and
against it
cost -benefit analysis - ANS-weighing the costs and benefits of two possible solutions can
help members determine if solutions are workable and beneficial
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