COB 300 Management Exam 1
Management - correct answer ✔✔process of using organizational resources efficiently and effectively to
achieve organizational goals through people
Effectiveness - correct answer ✔✔producing desired goal that customers value
Efficiency - correct answer ✔✔producing without waste
using minimal resources
Planning - correct answer ✔✔central function of management that involves setting goals and figuring
out ways to reach them
looks to the future
Example of Planning - correct answer ✔✔ex: annual budget
Organizing - correct answer ✔✔process of assigning the necessary resources to implement the plan and
to achieve organizations goals
assigning and dividing work and authority
Example of organizing - correct answer ✔✔ex: order supplies and materials, hiring and training
Leading - correct answer ✔✔influencing others to achieve organizational objectives
Example of leading - correct answer ✔✔ex: inspiring and motivating
communicating with employees
,Controlling - correct answer ✔✔comparing actual performance outcomes to a predetermined standard
monitoring progress and taking corrective actions
Example of controlling - correct answer ✔✔ex: quality control
inspections
Functions of Management - correct answer ✔✔planning
organizing
leading
controlling
Top Level Managers - correct answer ✔✔responsible for major decisions, providing the organization with
a clear direction, and planning strategically to reach goals
Examples of top level managers - correct answer ✔✔ex: CEO, President, VP
have few of these
Middle Level Managers - correct answer ✔✔responsible for coordinating activities within a firm, plan
and allocate resources, monitor sub-units and managers, implement change from top-level
Example of middle level managers - correct answer ✔✔ex: director, branch manager, general, dean
Front (First) Line Managers - correct answer ✔✔oversee and execute daily tasks, teach entry-level
employees, create detailed operating plans based on middle managers intermediate-range plans
responsible for meeting annual goals
Example of front line managers - correct answer ✔✔ex: supervisor, manager, team leader
Individual Workers - correct answer ✔✔most people hold this position
these people either get promoted or quit
Feller's Diamond - correct answer ✔✔people don't always enter an organization at the bottom and
move their way up, they can enter from the side and leave from one of the points to another
Technical Core (Fellers) - correct answer ✔✔holds the company together, where the big decisions are
made
is retained in hard times while other points may be laid off/eliminated
hold support services
Activities in the core - correct answer ✔✔ex: product/service design
manufacturing and supply chain expertise
information and data storage and security
critical leadership
Retired Expert (Fellers) - correct answer ✔✔hired back to solve a problem
Temporary/ Seasonal (Fellers) - correct answer ✔✔a job you come in and out of
Managers (Fellers) - correct answer ✔✔the first people fired in this diamond
System - correct answer ✔✔acquires inputs from environment, transforms them, discharges outputs to
external environments
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