A "tell" is an indicator that the person speaking is very uncomfortable. Which of the following is an example of a "tell"? - ️️- speaking quickly
- touching your glasses or hair
-fidgeting
A confident communicator without meaningful content is quickly exposed, regardless of how good their sp...
MAR 63 Review Questions Perfectly
Answered
A "tell" is an indicator that the person speaking is very uncomfortable. Which of the following is an
example of a "tell"? - ✔ ✔ - speaking quickly
- touching your glasses or hair
-fidgeting
A confident communicator without meaningful content is quickly exposed, regardless of how good their
speaking skills may be. - ✔ ✔ True
A speaker who has to swallow often, uses a pursed lip, and/or moves around in a fidgety way is more
than likely uncomfortable, and giving off _____. - ✔ ✔ tells
According to a study conducted by UCLA, people interpret the attitudes and emotions of others based
on three factors. Which factor is not considered a part of this process? - ✔ ✔ vanity
According to the UCLA study, which factor dominates someone's opinions about another person's
attitudes and emotions? - ✔ ✔ the person's appearance
Alice gets very scared and anxious when just a few people are looking at her. How can Alice rationalize
this behavior in terms of primal responses? - ✔ ✔ It is a fear of being hunted.
All of the following are must-have soft skills except - ✔ ✔ product knowledge
All of the following are true about talking with your hands, except: _____. - ✔ ✔ clenching your fists
makes you look strong and powerful, like a leader
As a sales professional, whom should you collaborate with? - ✔ ✔ - your team
- your customers
leadership
Because your voice reveals so much about your attitudes and emotions, you should _____. - ✔ ✔
use it to the fullest by changing pace, volume, and inflection
Bill has a tendency to look up while he is speaking so he does not have to look at the audience. How will
audiences likely interpret Bill's posture and expression? - ✔ ✔ as though he is uncertain or in wonder
Bill makes a humorous blunder during his presentation, and notices that Janice is stifling a laugh. How
should Bill proceed? - ✔ ✔ by addressing the blunder right then and there, or later in private
, Breathing is especially important when you're listening to a question. - ✔ ✔ True
By using phrases like "sort of," "kind of," or "it seems like," you are expressing yourself in a way that
_____. - ✔ ✔ lacks power, authority, and confidence
Camila wants to be confident, so she is preparing for a difficult conversation. What should she refrain
from doing when creating her message? - ✔ ✔ including conjunctives
Delivering one thought at one time - ✔ ✔ slows down the racing brain and keeps you in the present
Don has delivered this speech several times, but for some reason he seems nervous or upset. Which
behavior using his hands would Don most likely be displaying? - ✔ ✔ clenching his fists
Hiroki is giving a presentation for the tenth time, and he is having difficulty keeping it interesting and
using his natural inflections. What should Hiroki do at least once per sentence? - ✔ ✔ Find a word to
emphasize.
How do soft skills produce results? - ✔ ✔ They increase the customer experience.
How do you practice diaphragmatic breathing? - ✔ ✔ by taking slow breaths through the nose, and
focusing on belly expansion with inhalation
If you are talking to an audience about comparing two things, what would be the best way to use your
hands for gesturing? - ✔ ✔ Move your hands side-to-side.
If your presentation has _____, you run the risk of leaving people with an unclear message. - ✔ ✔
more than three ideas
Jamie has a presentation to give to his organization. He knows his material, but still has anxiety over
speaking to more than one person. Which issue is the most likely to hold Jamie back from speaking? - ✔
✔ feeling vulnerable
Jane is actually terrified by the prospect of speaking. How can she trick her brain into being genuinely
confident? - ✔ ✔ by adopting the posture of confidence
Jared is practicing techniques for using eyes to improve his confidence while speaking to an audience.
What advice would you give him? - ✔ ✔ Be mindful and stay with the friendly face.
Jason tends to be a fast talker. You look around the room and notice his audience seems lost, on their
phones, and basically not paying attention. During a break, you advise Jason to use pause techniques.
Which technique would benefit Jason more quickly? - ✔ ✔ pausing to connect with people in a more
meaningful way
Jim's blink and swallow rates rise significantly when he tries to speak in public. How can he deal with
these problems? - ✔ ✔ through controlled breathing, staying in the moment, and concealment
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