Exam (elaborations)
BUS 4406 Quality Management questions with answers
- Course
- Institution
BUS 4406 Quality Management questions with answers
[Show more]
Content preview
BUS 4406 Quality ManagementDefinitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose - correct answer ✔✔c. The best product money can buy
True or False: Motivated workers are seen as much more effective in delivering good quality and
customer satisfaction.
Select one:
True
False - correct answer ✔✔True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards - correct answer ✔✔b. high specifications
True or False: The only department that can contribute to the quality of a product is manufacturing.
Select one:
True
False - correct answer ✔✔False
A central principle of quality management is:
,Select one:
a. customer focus
b. process focus
c. leadership focus
d. all of the above - correct answer ✔✔d. all of the above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management - correct answer ✔✔c. systems thinking
The introduction of quality inspection had the consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their work
c. conformity standards increased
d. conformity standards decreased - correct answer ✔✔b. workers took less responsibility in the quality
of their work
The principal focus of the quality control era was to:
Select one:
a. replace inspection with more informative process control systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
d. all of the above - correct answer ✔✔d. all of the above
Quality management is made up of many elements that:
,Select one:
a. need to be integrated into a holistic approach
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above - correct answer ✔✔a. need to be integrated into a holistic approach
________________ is a typical problem with companies that do not implement quality management.
Select one:
a. Lack of leadership
b. Short term focus
c. Lack of customer focus
d. All of the above - correct answer ✔✔d. All of the above
True or False: Better quality costs more money.
Select one:
True
False - correct answer ✔✔False
In a successful manufacturing organization, all elements, including line and support functions, are:
Select one:
a. sequential
b. interdependent
c. independent
d. scientifically managed - correct answer ✔✔b. interdependent
Market research is an example of:
Select one:
a. prevention costs
b. appraisal costs
, c. internal failure costs
d. external failure costs - correct answer ✔✔a. prevention costs
Labor cost associated with idle time is a cost potentially associated with:
Select one:
a. waiting waste
b. motion waste
c. processing waste
d. overproduction waste - correct answer ✔✔a. waiting waste
Leaders in TQM implementation show evidence of:
Select one:
a. higher profitability
b. higher costs
c. higher management turnover
d. higher salaries - correct answer ✔✔a. higher profitability
The approach where it is considered that the marketing department knows more about what customers
want than the customers themselves is known as:
Select one:
a. the "Product Out" concept
b. the "Market In" approach
c. the "Requirement Focus" approach
d. the "Procedure Control" concept - correct answer ✔✔a. the "Product Out" concept
The problem with a "Product Out" focus is that:
Select one:
a. it is costly in market research
b. it is slow to respond to changing markets
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BravelRadon. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $22.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now