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Complete Test Bank Kinn’s The Medical Assistant 14th Edition Niedzwiecki Questions & Answers with rationales (Complete Test Bank Kinn’s The Medical Assistant 14th Edition Niedzwiecki Questions & Answers with rationales ($17.99
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Complete Test Bank Kinn’s The Medical Assistant 14th Edition Niedzwiecki Questions & Answers with rationales (Complete Test Bank Kinn’s The Medical Assistant 14th Edition Niedzwiecki Questions & Answers with rationales (
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Kinn’s The Medical Assistant 14
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Kinn’s The Medical Assistant 14
Complete Test Bank Kinn’s The Medical Assistant 14th Edition Niedzwiecki Questions & Answers with rationales (
Complete Test Bank Kinn’s The Medical Assistant 14th
Edition Niedzwiecki Questions & Answers with
rationales (
A comment that large individuals are lazy is an example of a(n) - ANSWER
stereotype
Tiffany is constantly aware of whether there is __________ between her verbal
message and her body language - ANSWER congruence
What are some of the factors that contribute to a patient's first impression of a
healthcare facility? - ANSWER Some factors that contribute to a patient's first
impression of a health care facility would include therapeutic communication skills
and your compassion.
Define patient-centered care. - ANSWER is an approach to planing, delivery, and
evaluation of healthcare providers, patients, and families.
How can the medical assistant contribute to positive patient-centered care in a
healthcare facility? - ANSWER By navigating patients with education and care
What are the two types of verbal communication? Explain each and describe what
methods can be used to deliver a verbal message. - ANSWER There is oral
communication when we express our thoughts with words, like through voicemail
and telephone calls.
There is written communication which is such things as faxes and letters.
Describe two areas of concern when sending an e-mail or text message. - ANSWER
Patient confidentiality (sent to an approved email address an and there is no way to
know whether they received the message. No abbreviations should be used.
Describe the significance of congruence between a verbal and non verbal message.
How can you make sure the message you send to a patient or co-worker is
congruent? - ANSWER Since 90% of communication is nonverbal, your body
language should have congruence with your verbal communication. It will effect the
patient's therapeutic process if both verbal and non verbal do not seem similar.
Area Observed Observation
Breathing Patterns Rapid respiration, sighing, shallow
thoracic breathing - ANSWER Indication
anxiety, bored or in pain
Area Observed Observation
Eye Patterns No eye contact, side to side
movement, looking down at hands - ANSWER Indication
anxiety, distrust, embarrassed
Area Observed Observation
Arm placement Folded across chest, wrapped
around abdomen - ANSWER Indication
Anxiety, worry, fear, pain
Area Observed Observation
Leg placement Tension, crossed and/or tucked
under, tapping foot, continuous
movement - ANSWER Indication
anger, frustrated
Summarize five positive nonverbal behaviors that the medical assistant can use to
enhance the patient's experience in the healthcare setting. - ANSWER * Lean
towards patient when gathering info.
* Use eye contact after. Be sensitive
* Do not invade personal spaces
*Observe patient body language so you can respond.
*If your writing info make sure you continue to look at patients often.
Discuss five communication barriers that can result in misunderstanding of the
medical assistant's message. - ANSWER * Using medical terminology- you should
adjust your vocabulary to the patient.
* Talking too much- not letting the patient speak.
* Language barrier - non-English speaking patients
* Stereotyping- preconceived assumptions
* Physical impairment - vision, hearing
Explain how the following patient communication barriers might interfere with
therapeutic communication in the healthcare setting:
Physical impairment - ANSWER Vision or hearing problems will interfere with
communication. Make sure you are facing patient for lip readers or speak slowly and
louder for hard of hearing.
Explain how the following patient communication barriers might interfere with
therapeutic communication in the healthcare setting:
Language - ANSWER You may not understand the language and the patient may
not speak English, so you may need a family member to translate your message so
it can be understood by the patient.
Describe the meaning of stereotyping people and how it can affect therapeutic
communication. - ANSWER Stereotyping people is having a presumption of a
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