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APCO Fire exam study CONTROL QUESTIONS & ANSWERS SOLVED 100- CORRECT.pdf
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APCO Fire exam study CONTROL QUESTIONS & ANSWERS SOLVED 100- CORRECT.pdf
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9/9/24, 10:24 PMAPCO Fire exam study
Jeremiah
Practice questions for this set
Terms in this set (124)
is a process of supplying supplemental personnel, equipment or other resources to an
Mutual aid incident to assist agencies that may be in danger of becoming overwhelmed in their
response
similar to mutual aid, however mutual response requires the simultaneous dispatch of
Mutual response
multiple resources for certain emergencies, such as high-rise fires and water etc
A Policy is a guide to thinking
A Procedure is a guide to action
open ended questions are questions that cannot be answered with yes or no
paraphrasing a brief rephrasing of information provided by the sender
1/5
, 9/9/24, 10:24 PM
repeating in a short declarative statement the emotions or feelings that the sender is
reflecting feelings
communicating
inference the deriving of a conclusion based upon something known or assumed.
the 5 w's where - what - when - who - weapons
C- Color
Y- Year
M- Make/Model
vehicle description B- Body
A- Additional information
L- license num/expiration date
S- State/province of license.
requires that the request be repeated each time in the same way. used for hysterical
persistent repetition
callers.
ALI Automatic Location Identification. The calling party's address and dispatch information
ANI Automatic Number Identification. The calling party's telephone number
a system that provides dedicated lines for carrying 9 1 1 calls to the psap closest to the
basic 9 1 1
caller
e911 Enhanced 9 1 1. automatically provides the callers phone number and physical address
Emergency service number. determines which agencies are to respond to the call for
ESN
service
PSAP Public Safety Answering Point
P-PSAP Primary Public Safety Answering Point
Private Branch Exchange. a switch that controls a privately owned group of telephone
PBX
lines
In conjunction with ani/ali information, calls can be selectively routed to the correct
Selective routing
Police, Fire or ambulance PSAP based on the callers information
Types of call routing Direct Dispatch, Call transfer, Call relay and call referral
Direct dispatch The call is dispatched directly by the PSAP that receives the call
The caller is transferred to the appropriate PSAP for dispatch after the incident location
Call transfer
and nature is obtained
Is where information obtained from a caller is provided (relayed) to the appropriate
Call Relay
PSAP, department or agency.
Call referral the caller is provided the telephone number and asked to call the appropriate agency.
Pseudo ANI - A number used by the wireless carrier to route the call and identify the
P-ANI
cell site (and sector, if its a sectored sight) from which a wireless call originates.
VoIP - Voice over Internet Protocol A technology that allows you to make telephone calls using the internet
A process that allows wireless subscribers to change service providers within a
WLNP - Wireless local number portability
designated area while retaining the same phone number
The delivery of the wireless 9 1 1 call to the appropriate PSAP along with the call back
Wireless e 9 1 1 phase 1
number and the cell site from which the call originated
Same as e 9 1 1 phase 1 but with also an estimate of the 9 1 1 callers longitude and
Wireless e 9 1 1 Phase 2
latitude.
a terminal type device with a keyboard and display and optionally a printer, used by
TTY (Teletypewriter) deaf, hearing impaired and speech impaired people to communicate via telephone
APCO Fire exam study lines.
2/5
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