Three Dimensions of Communication - correct answer ✔✔-Sending and receiving messages
-Verbal and Nonverbal messages
-Content and emotion
Challenges for Coaches - correct answer ✔✔Stress, passion, and importance reign supreme in
competitive sports, that's why communication is such a challenge for coaches
Communication: Command - correct answer ✔✔-most of the talking, little listening
-orders athletes what to do with aggressive body language
-use communication as competition to get he last word or out do someone
-accuse or blame
-win by attacking the other person, not listening
-destroys relationships
Communication: Submissive - correct answer ✔✔- never express their own view points
-express agreement when they don't agree
-speak in a soft voice
-qualify what they say with "perhaps or maybe"
-speak from distance and avoid eye contact
-let hot spots turn to rolling fires
Communication: Cooperative - correct answer ✔✔-communicate in a straight forward, positive, and
confident way while encouraging others to do the same
Ineffective Communication - correct answer ✔✔-misinterprets the content of the message
, -fails to receive the message due to a lack of attention
-athlete misinterprets the intent
-messages are inconsistent from the coach
-the content of the message from the coach is inappropriate
-message is not received well due to the coach's lack of communication skills
Credibility - correct answer ✔✔-being a cooperative styled coach
-being knowledgeable about your sport and honest about the knowledge you possess
-being reliable, fair, and consistent
-doing what you say you will do
-expressing warmth, friendliness, acceptance, and empathy
-being dynamic, spontaneous, and open
-calm under pressure
-using a positive approach
Seeking Feedback - correct answer ✔✔-provide athletes with information that helps them correct
mistakes
-be certain you understand the reason for your athletes actions before confronting them
-avoid making evaluative comments; be instructive
-focus your comments on the athletes behaviors
Active Listening - correct answer ✔✔-show the person that you're interested in listening and trying to
understand
-check that you understand what was said by paraphrasing the message, not only content but the
emotion behind it
-express empathy by showing the person you care about what they are saying
Two Needs of Athletes - correct answer ✔✔- to have fun
- to feel worthy
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