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USPS Postal Exam 421 2024, Official Questions and Answers
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USPS Postal Exam 421 2024, Official Questions and Answers
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USPS Postal Exam 421 2024: OfficialQuestions and Answers
1. Sales & Services Distribution Associate (SSDA):
Performs many of the same duties of an SSA; however, they also
support the back office distribution functions.
2. Lobby Assistant: Helps customers with package pick-ups
identify mailing needs, ensures customers complete required
forms before they reach the window, and answers customer
questions.
3. Lead Sales & Services Associate (LSSA): Maintains a
comprehensive working knowledge of regulations ruling policy
and procedures relating to all phases of retail services. Provides
technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies, procedures,
operations, or regulations.
,4. Postmaster/Manager: Business leaders and community
anchors that make local contacts the postal service needs to
increase its share of the shipping maket.
5. Sales & Services Associate (SSA): Your teammates. You
support each other by ensuring the correct processes are
followed and customer needs are met, as well as educate
customers on our products and services.
6. Supervisor: Responsible for managing post office day-to-
day operations and ensuring that employees are properly trained
and well-informed.
7. A customer needs an item to arrive "as soon as
possible," what is the best service for them?: Priority Mail
Express (PME)
8. A customer states: "Delivery in the next few days would
be fine." What is the best service for them?: Priority Mail
Express (PME) or Priority Mail (PM)
, 9. A customer states: "I am not in a hurry, just give me the
cheapest rate." What is the best service for them?: Ground
Advantage (GA)
10. Postal Service employees operate under a mandate to
protect and preserve the mail placed in its:: Custody
11. A violation of the security and sanctity of the mail is::
Failing to deliver the mail
12. The first opportunity for a Sales & Services Associate
(SSA) to start the customer experience on a positive note is
to:: Deliver a first impression 13. The type of communication
that can enhance or contradict messages is:: Non-verbal
Communication.
14. The approach a Sales & Services Associate (SSA) can use to
engage our customers and ensure their needs are met is::
A+G.I.S.T.
15. Why is maintaining the security and sanctity of the mail one
of the core responsibilities of the postal service?: Instills
customer confidence
, 16. Successful sales transactions occur when the Sales &
Services Associate
(SSA):: Makes an informal mutual decision with the customer on
products/services
17. What is the most positive way to impact customer perception
of the Post Office?: Provide world-class customer service
18 The US Postal Service is the only delivery service that
reaches:: Every address in the nation six days a week
19. An organized workstation creates a more ____ workplace.:
Efficient
20. How a Sales & Services Associate (SSA) conducts
themselves on the job affects the:: Postal brand
21. An active listening technique used to create a successful
transaction is called:: Clarifying
22. One of the first things a customer notices about a Sales &
Services
Associate (SSA) is their:: Personal appearance
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