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ORGB FINAL EXAM | ACTUAL QUESTIONS AND ANSWERS

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ORGB FINAL EXAM | ACTUAL QUESTIONS AND ANSWERS How should you negotiate a salary raise? - Prepare! Know the market rate, speak to colleagues and former colleagues What are 5 characteristics of escalated conflict? - 1. Changes in tactics 2. Number of issues grows 3. Issues move to specific to ...

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  • September 9, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • ORGB
  • ORGB
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Mboffin
ORGB FINAL EXAM | ACTUAL QUESTIONS
AND ANSWERS
How should you negotiate a salary raise? - Prepare! Know the market rate, speak to
colleagues and former colleagues

What are 5 characteristics of escalated conflict? - 1. Changes in tactics
2. Number of issues grows
3. Issues move to specific to general
4. Number of parties grow
5. Goals change

What are 2 situations that often produce conflict? - 1. Non-compatable personalities
2. Unclear job boundaries

Functional Conflict - Constructive and cooperative conflict

Dysfunctional Conflict - Threatens an organizations interests

Contact Hypothesis - Suggests that the more members of different groups interact, the
less intergroup conflict they will experience.

What are the 2 common types of conflict? - Personality and intergroup

Programmed conflict - Conflict that raises different opinions regardless of the personal
feelings of the managers

Flexspace - Such as telecommuting, is when policies enable employees to do their work
from different locations besides the office

Flextime - flexible scheduling

What happens when there is incivility at work? - Decreased work effort
Decreased work quality
Overall animosity

Causes of incivility - Bad leadership
Lack of ethics

What are the 5 styles of handling conflict - 1. Integrating (problem solving)
2. Obliging
3. Dominating
4. Avoiding
5. Compromising

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