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SPC1017 Exam Questions With Correct
Answers
Abstract symbol - answer✔✔A symbol that represents an idea.
accent - answer✔✔Nonverbal message designed specifically to place stress on the verbal
message.
access to roles - answer✔✔A characteristic of the Internet that makes it unique from normal
face-to-face communication because there are no limitations; whoever has the technical capacity
to receive messages with a computer can also send them.
accommodation - answer✔✔An approach that works toward getting the dominant group to
reinvent, or at least change, the rules so that they incorporate the life experiences of the
nondominant group. Something that occurs in groups when people on one side of an issue give in
to the other side.
accommodation strategies - answer✔✔When people are not part of a dominant culture, those
processes people use to get the dominant group to reinvent or change the rules through the use of
nonassertive, assertive, or aggressive accommodation.
action listening style - answer✔✔That kind of listening in which the listener wants precise,
error-free presentations and is likely to be impatient with disorganization.
active listening - answer✔✔Making a mental outline of important points, thinking up questions
or challenges to the points that have been made, and becoming mentally involved with the person
talking.
adaptors - answer✔✔Nonverbal ways of adjusting to a communication situation.
ad hominem - answer✔✔A fallacy that occurs when an argument diverts attention away from the
question being argued by focusing instead on those arguing it.
agenda - answer✔✔A list of all the items that will be discussed during a meeting.
aggressive talk - answer✔✔Talk that attacks a person's self-concept with the intent of inflicting
psychological pain.
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analogy - answer✔✔In reasoning, comparing two similar cases and concluding that if something
is true for one, it must also be true for the other.
anecdote - answer✔✔A short, interesting story based on an experience.
anticipate - answer✔✔The first of six steps of the strategic flexibility format in which users think
about potential situations and the needs and requirements likely to arise because of them.
anxiety - answer✔✔A disturbance that occurs in your mind regarding some uncertain event,
misgiving, or worry.
appeal to authority - answer✔✔A fallacy that occurs whenever an idea is justified by citing some
source of expertise as a reason for holding that idea.
appeal to ignorance - answer✔✔A fallacy that occurs when an argument is based on an
opponent's inability to disprove a conclusion as proof of the conclusion's correctness.
apply - answer✔✔The fifth of six steps of the strategic flexibility format in which users, with
care, concern, and attention to all the factors that are likely to be affected—including any ethical
considerations that may be appropriate—apply the skills and behaviors they have selected.
appraisal interview - answer✔✔A type of information interview in which a supervisor makes a
valuation by estimating and judging the quality or worth of an employee's performance and then
interviews the employee in connection with the appraisal.
Appreciative listening - answer✔✔To listen for pleasure.
articulation - answer✔✔The ability to pronounce the letters in a word correctly.
assertiveness - answer✔✔Taking the responsibility of expressing needs, thoughts, and feelings in
a direct, clear manner.
assess - answer✔✔The second of the six steps of the strategic flexibility format in which users
take stock of the factors, elements, and conditions of the situations in which you find yourself.
assimilation - answer✔✔When nondominants use assimilation, they drop cultural differences
and distinctive characteristics that would identify them with the nondominant group.
assimilation strategies - answer✔✔When people are not part of a dominant culture, those
processes they use to drop cultural differences and distinctive characteristics that would identify
them with the nondominant group include the use of nonassertive, assertive, and aggressive
assimilation strategies.
assumption - answer✔✔A taking for granted or supposition that something is a fact.
asynchronous communication - answer✔✔Communication in which people are not directly
connected with each other at the same time.
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attentiveness - answer✔✔Focusing on the moment.
attitudes - answer✔✔Deeply felt beliefs that govern how one behaves. Also, a group of beliefs
that cause us to respond in some way to a particular object or situation.
attractiveness - answer✔✔Having the power or quality of drawing, pleasing, or winning.
audience analysis - answer✔✔Finding out what one's audience members know about a subject,
what they might be interested in, and what their attitudes and beliefs are.
authoritarian leader - answer✔✔One who holds great control over a group.
avoidance - answer✔✔A refusal to deal with conflict or painful issues.
begging the question - answer✔✔A fallacy that occurs when an argument, instead of offering
proof for its conclusion, simply reasserts the conclusion in another form.
beliefs - answer✔✔One's own convictions; what one thinks is right and wrong, true and false.
Also, they are classified as statements of knowledge, opinion, and faith.
bid - answer✔✔A question, gesture, look, touch, or other single expression that says, "I want to
feel connected to you."
bifurcation - answer✔✔A fallacy that occurs when one presumes that a distinction is exclusive
and exhaustive, but other alternatives exist.
blind pane - answer✔✔That area in the Johari Window known as an accidental disclosure area.
body adornment - answer✔✔Any addition to the physical body designed to beautify or decorate.
body movement (kinesics) - answer✔✔Describes a phenomenon responsible for much of our
nonverbal communication.
body (of speech) - answer✔✔The main part of the speech.
brainstorming - answer✔✔A technique of free association; in groups, when all members
spontaneously contribute ideas in a group without judgments being made. The goal of
brainstorming is for the group to be as creative as possible.
bulletin boards - answer✔✔An online group discussion originally designed for swapping files
and posting notices.
caring - answer✔✔The perception by listeners that speakers are concerned about their welfare.
causal reasoning - answer✔✔A logical appeal that pertains to, constitutes, involves, or expresses
a cause and therefore uses the word because, which is either implicitly or explicitly stated.
