SPC1017 – Listening Exam Questions With
Correct Answers
Steps of the Integrated Listening Model (ILM) - answer✔✔Listening preparation, receiving,
constructive meaning, responding, remembering
Listening preparation - answer✔✔All the physical, mental and behavioral aspects that create a
readiness to listen
Receiving - answer✔✔Process of taking in, acquiring or accepting
Constructive meaning - answer✔✔Complicated/unique process of making sense of the cues,
signals, and impulses received
Responding - answer✔✔Using spoken or nonverbal messages to exchange ideas or convey
information
Remembering - answer✔✔Done throughout the listening process and not just separate 5th step
Four styles of listening - answer✔✔People-listening, action-listening, content-listening and time
listening
People-listening style - answer✔✔Concerned with other person's feelings
Action-listening style - answer✔✔Precise and error-free information
Content-listening style - answer✔✔Complex and challenging information
Time-listening style - answer✔✔Brief and hurried interaction - let others know how much time
they have to make a point
Six kinds of listening - answer✔✔Discriminative, comprehension, appreciative, critical,
informative and empathetic
Discriminative listening - answer✔✔Being sensitive to both verbal and nonverbal changes - the
sounds and sights of communication
Comprehension listening - answer✔✔Understanding what others are saying because you are
aware of grasp and can make sense of the message
Appreciative listening - answer✔✔Listening for pleasure
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