"Mastering Business Communication: Insights from Mary Ellen Guffey"
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Course
Business communication
Institution
Book
Business English
"Mary Ellen Guffey's work on business communication emphasizes the crucial role of discretion in professional settings. Discretion involves the careful handling of sensitive information and the ability to make judgments that protect both personal and organizational interests. It requires a deep und...
Library of Congress Control Number: 2009938873
ISBN-13: 978-0-324-78974-4
ISBN-10: 0-324-78974-2
Student Edition ISBN 13: 978-0-324-78975-1
Student Edition ISBN 10: 0-324-78975-0
South-Western Cengage Learning
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Mason, OH 45040
USA
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Printed in the United States of America
1 2 3 4 5 6 7 13 12 11 10
, BUSINESS ENGLISH, 10E
Dear Student:
Many of you will be entering or returning to the world of work soon, and you want to
brush up your language skills. Business English can help you refresh your knowledge
of grammar and usage so that you will be confident in today’s workplace where
communication skills are increasingly important.
Business English has helped thousands of students over the years improve their oral
and written communication skills. It has been the leading book in the field for nearly
three decades because it works. Its three-level approach makes grammar less intimidat-
ing and easier to grasp. This approach provides small learning blocks that proceed
from simple to complex, thus helping you understand and remember.
Within the textbook, you will find tried-and-true learning tools as well as new features
to ensure that you improve your grammar, punctuation, and usage skills.
• New Homework Help! In this Tenth Edition, we bring you an outstanding new
interactive feature—Online Reinforcement Exercises. This means that you can
complete your homework faster and more confidently. At www.meguffey.com
are half of the textbook exercises so that you can try out your skills, see the answers
immediately, and receive helpful explanations.
• Three-level approach presents grammar guidelines in segments proceeding from
easier, more frequently used concepts to less frequently used concepts.
• Ample end-of-chapter reinforcement exercises enable you to apply your learning so
Mary Ellen Guffey
that you can internalize and retain your new skills.
• Pretests and posttests keep you informed about your needs and your progress.
• Self-help exercises give you even more opportunities to improve through practice.
• Frequently asked questions present everyday language queries such as those you
might face in your career—with answers from the authors.
• Writer’s Workshops offer you guidelines, model documents, and writing tips
necessary to compose e-mails, memos, letters, and short reports.
• Learning Web Ways takes you to Web sites with step-by-step instructions that help
you develop your Internet skills.
• Chat About It promotes classroom and distance-learning discussions related to
chapter concepts.
• Exceptional Web Resources include chapter quizzes, PowerPoint reviews, flash cards,
Editor’s Challenge, WebCheck reviews, and more at www.meguffey.com.
Carolyn Seefer
Business English reviews the grammar, punctuation, and usage guidelines necessary
for you to succeed in your business or professional career. The textbook is not only a
friendly teaching and learning tool but also a great reference for you to keep handy on
the job.
One student remarked, “Business English is a gift to any student who really wants to
learn how to use the English language proficiently.”
Cordially,
Mary Ellen Guffey Carolyn M. Seefer
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