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ORGB 327 Lesson 4 Exam Questions and Answers
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ORGB 327 Lesson 4 Exam Questions and Answers
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ORGB 327 Lesson 4 Exam Questionsand Answers
to the manager and completes the task on time. Which conflict management style is the
employee using?
A) avoiding
B) accommodating
C) forcing
D) negotiating
E) collaborating - Answer -B) accommodating
Which of the following is not a step in the oral message-sending process?
A) Develop a rapport.
B) State your communication objectives.
C) Communicate all your expectations.
D) Transmit your message.
E) Check the receiver's understanding. - Answer -Communicate all your expectations.
a - Answer -b
Which of the following is not one of the guidelines you should use for getting feedback
on messages?
A) Use paraphrasing.
B) Ask questions.
C) Be aware of nonverbal communication.
D) Verify the message.
E) Be open to feedback. - Answer -Verify the message
Which step is not included in the job instructional training (JIT) Method?
A) trainee preparation
B) coach presentation of the task
C) outline parameters of the task
D) trainee performs task
E) follow-up - Answer -outline parameters of the task
A(n) ________ is a neutral third party who makes a binding decision to resolve a
conflict.
, A) mediator
B) consultant
C) arbitrator
D) negotiator - Answer -arbitrator
Which one of the following is not one of the evolutionary stages of dyadic theory?
A) horizontal dyadic linkage theory
B) leader-member exchange
C) team-member exchange
D) vertical dyadic linkage theory - Answer -A) horizontal dyadic linkage theory
Factors that determine LMX quality include
A) follower attributes.
B) situational factors.
C) leader-follower perceptions.
D) all of the above. - Answer -*D) all of the above.
________________ refers to the behaviour of followers that results from the mutual
influencing relationship of leader-follower.
A) Organizational citizenship
B) Supplication
C) Involvement
D) Volunteership
E) Followership - Answer -Followership
A(n) _____________ is an active, yet dependent, uncritical thinker.
A) alienated follower
B) conformist
C) passive follower
D) effective follower
E) pragmatic follower - Answer -conformist
Tasks to delegate include all but which one of the following?
A) paperwork
B) personnel issues
C) routine tasks
D) solving employees' problems - Answer -personnel issues
Which of the following is/are steps of the delegation model?
A) Explain the need.
B) Set objectives.
C) Develop the plan.
D) Establish checkpoints.
E) all the above - Answer -all the above
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