Test Bank for Operations and Supply Chain Management:
2024 Release Evergreen by Stevenson, Kull A+
Chapter 01 2024 Release Stevenson
1) Operations managers are responsible for assessing consumer wants and needs and selling
and promoting the organization's goods or services.
⊚ true
⊚ false
2) Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
⊚ true
⊚ false
3) Companies are either producing goods or delivering services. This means that only one of
the two types of operations management strategies are used.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
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5) The greater the degree of customer involvement, the more challenging the design and
management of operations.
⊚ true
⊚ false
6) Goods-producing organizations are not involved in service activities.
⊚ true
⊚ false
7) Service operations require additional inventory because of the unpredictability of
consumer demand.
⊚ true
⊚ false
8) In for-profit organizations, the value of outputs is measured by the prices customers are
willing to pay for goods or services.
⊚ true
⊚ false
9) The use of models will guarantee the best possible decisions.
⊚ true
⊚ false
10) People who work in the field of operations should have skills that include both
knowledge and people skills.
⊚ true
⊚ false
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11) Assembly lines improved productivity by using interchangeable parts and craft
production.
⊚ true
⊚ false
12) The operations manager has primary responsibility for making operations system design
decisions, such as system capacity and location of facilities.
⊚ true
⊚ false
13) The word "technology" is used only to refer to "information technology."
⊚ true
⊚ false
14) "Value added" by definition is always a positive number since "added" implies increases.
⊚ true
⊚ false
15) Service often requires relatively greater labor content when compared to manufacturing.
⊚ true
⊚ false
16) Measurement of productivity in service is more straightforward than in manufacturing
since it is not necessary to take into account the cost of materials.
⊚ true
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⊚ false
17) Specialized machinery or equipment is a common way of offering increased
customization in manufacturing or services without taking on additional labor costs.
⊚ true
⊚ false
18) Most people encounter operations only in profit-making organizations.
⊚ true
⊚ false
19) Service typically involves a much higher degree of customer contact than manufacturing.
⊚ true
⊚ false
20) A systems approach emphasizes interrelationships among subsystems, but its main theme
is that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false
21) The Pareto phenomenon is one of the most important and pervasive concepts that can be
applied at all levels of management.
⊚ true
⊚ false
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