MGT 300 Exam 1 - Ford
Plan
Organize
Lead
Control - ANS 4 major types of managerial tasks
Make decisions
Set objectives
Strategize - ANS Planning tasks
Assign tasks
Allocate resources
Coordinate teams - ANS Organizing tasks
Motivate
Inspire
Provide support - ANS Leading tasks
Performance management - ANS Controlling tasks
Technical
Interpersonal/people-oriented
Conceptual - ANS Three types of skills that differentiate effective from ineffective managers
Technical skills - ANS Need to know what the people you are leading are doing and have
knowledge in that area
important for lower management
Interpersonal/people-oriented - ANS "human" or "soft" skills; having knowledge about what
people think; empathy, charm, social awareness, influence others; knowing how to speak to
people
important for middle management
Conceptual - ANS more judgement, less ability to look up or protocol to follow; critical thinking;
making decisions on problems that are not defined
important for upper management
lower, middle, upper - ANS 3 major levels of management
lower management - ANS team leader; 5-10 people
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