Where do the ServiceNow client-side scripts execute? - answer-Web Browser
What IT challenges can be solved with the CMDB? - answer-Regularly maintain complex data for accuracy; Make sense of data decisions and services; Consolidate disparate Configuration Item (CI) data into a single Configurati...
Mock Exam 3: ServiceNow Certified System Administrator (CSA)
What are the benefits of Flow Designer? - answer-Provides natural-language-descriptions of flow logic; Provides
configuration and runtime information to create, operate, and troubleshoot flows from a single interface; Promotes
process automation by enabling subject matter experts to develop and share reusable actions.
Where do the ServiceNow client-side scripts execute? - answer-Web Browser
What IT challenges can be solved with the CMDB? - answer-Regularly maintain complex data for accuracy; Make sense
of data decisions and services; Consolidate disparate Configuration Item (CI) data into a single Configuration
Management Database.
What model/standard across applications helps track life cycle stages and stage statuses for CIs effectively? - answer-
Common Service Data Model (CSDM)
What sections on the Reports page allow you to see the different audiences and their visibility on the reports? - answer-
My reports; Group; Global; All
What sorting options are available by default on the knowledge article list when opening a knowledge base from the
service portal? - answer-Newest; Alphabetical; Views
What wildcard character is used to search for values that contain a search term in a list? - answer-*(Asterisk)
Which of the following are true regarding Flow Designer? - answer-Integrates with third-party systems; Provides
automation tools; Saves time
What allows users to see a time-stamped history of all actions taken within a record? - answer-Activity Stream
What attributes of a field can a UI policy action change on a form? - answer-Visible/hidden; Mandatory; Read-only
What field type on a form has a clickable icon that provides a preview of the associated record? - answer-Reference
An Access Control List (ACL) rule only grants a user access to an object if the user meets all of the following permissions
required by the matching ACL rule. - answer-The script must evaluate to true or return an answer variable with the value
of true; The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true;
The condition must evaluate to true.
What scores are found on the CMDB health dashboard? - answer-Completeness; Correctness; Compliance
What is the recommended way to share a report? - answer-Select Share
What variable type should be used for the requester when requesting a catalogue item on behalf of another user? -
answer-Requested For
What are the three key attributes of every field? - answer-Field Label; Field Name; Value
Which of the following aspects of the Service Catalog application can a Catalog Administrator manage? - answer-
Catalogs; Categories; Catalog Item
What are the different levels of ServiceNow security before an end-user has the capability to perform CRUD (Create,
Read, Update, Delete) operations on a table? - answer-Application and Modules Access; Database Access; User
Authentication
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