Admin > Configuration Hub
Which section on the catalogue item variable form enables you to add instructions or help text? - answer-Annotation
Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform? - answer-Process Automation Designer
...
CSA STUDY SET -2024 EXAM
What is the master table that contains a record for each table in the database? - answer-[sys_db_object]
What defines conditions that are evaluated against users to determine which users can create, read, write and
retire knowledge articles? - answer-User Criteria
Where can Admins check which release is running in a servicenow instance? - answer-Stats module
What are valid servicenow User Authentication methods? - answer-Local Database
LDAP
SSO
What information does the system dictionary contain? - answer-The definition for each table and column
What is the Import Set Table? - answer-A staging area for imported records
Which of the following variable types is marked with a down arrow for revealing the options? - answer-Choice
List
When you impersonate a user with an application-specific admin role (for example, an application admin for
HR), you cannot access features granted by the application admin role, including security incidents, profile
information, or other scope-protected features, unless you already have those roles. (T/F) - answer-True
Why is it recommended to create a login for the ITIL role to effectively test the system? - answer-To test as the
process user
Servicenow's single data model allows: - answer-Sharing of data between applications and departments.
Integration with other enterprise systems.
Building custom applications
The overall service that needs to support parts of the business is: - answer-Service
How can you access the context menu on a form/record? [2 answers] - answer-Right-click form header
Click on the additional actions menu next to the form title
What roles are required to impersonate another user? [2 answers] - answer-admin
Impersonator
What section on a task record would you use to see the most recent update made to a record? - answer-
Activity
What module do you use to access the report that are available to you? - answer-Reports > View/Run
What property must be activated to enable users to choose the baseline dark themes? - answer-
glide.ui.polaris.dark_themes_enabled
, CSA STUDY SET -2024 EXAM
This protects applications by identifying and restricting access to application files and data. - answer-
Application Scoping
What environment is used for development, testing, and experimentation - answer-Non-production
Users with this role may fulfill ITIL activities' associated with the ITIL workflow, including incident and change
management. - answer-Process User
Users with this role may manager specific functions or applications. - answer-Specialized Administrator
An individual that has been granted access to your servicenow instance. - answer-User
What environment allows people to do their work and support their customers? - answer-Production
This user does not have roles but can submit and manage their own requests, access public pages, etc. -
answer-Requester
Users with this role may perform all requestor actions and allows users to view or modify approval records
directed to them. - answer-Approver
How can you remove demo data installed from a plugin? - answer-Contact support.servicenow.com
A copy of a servicenow environment that is specific to a customer is: - answer-Instance
Which modules can users go to change the browser tab title? - answer-All > System Properties > Basic
Configuration UI16
All > System Properties > System
This provides additional optional functionality within a servicenow instance, like applications, workspaces and
demo data. - answer-Plugins
This role provides access to all platform features, applications, functions and data. - answer-System
Administrator
Which modules can users go to change the company logo? (2 answers) - answer-All > System Properties >
Basic Configuration UI16
All > System Properties > My Company
What opens in a list layout that allows you to add, remove, and reorder fields? - answer-List collector
Query that displays records from another table. - answer-Reference
What is displayed on a form content page? [ 5 answers] - answer-Fields
Sections
Activity Stream
UI Actions
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