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BUS4 188 Final SJSU Exam With 100% Correct And Verified Answers
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BUS4 188 Final SJSU Exam With 100% Correct And Verified Answers
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BUS4 188 Final SJSU Exam With 100%Correct And Verified Answers
________ are formally defined, standardized
processes that involve day-to-day operations.
- Correct Answer-Structured processes
________ processes span an organization and
support activities in multiple departments. -
Correct Answer-Enterprise
The two dimensions of process quality are
________ - Correct Answer-efficiency and
effectiveness
________ is a measure of the ratio of process
outputs to inputs. - Correct Answer-Process
efficiency
Information systems improve process quality
by ________. - Correct Answer-controlling
process flow
Which of the following conditions exists when
data are isolated in separated information
systems? - Correct Answer-information silo
Which of the following is a solution for
problems arising from information silos? -
Vendarsol
,Correct Answer-integrating data into a single
database
________ is the activity of altering existing and
designing new business processes to take
advantage of new information systems. -
Correct Answer-Business process
reengineering
A(n)________ system is a suite of applications,
a database, and a set of inherent processes
for managing all the interactions with the
customer, from lead generation to customer
service. - Correct Answer-CRM
________ is a suite of applications called
modules, a database, and a set of inherent
processes for consolidating business
operations into a single, consistent,
computing platform. - Correct Answer-ERP
________ is defined as information containing
patterns, relationships, and trends of various
forms of data. - Correct Answer-Business
intelligence
________ is the process of obtaining, cleaning,
organizing, relating, and cataloging source
data. - Correct Answer-Data acquisition
Vendarsol
,________ is the application of statistical
techniques to find patterns and relationships
among data for classification and prediction. -
Correct Answer-Data mining
________ is a term that refers to the level of
detail represented by the data. - Correct
Answer-Granularity
A data ________ is a data collection, smaller
than the data warehouse that addresses the
needs of a particular department or functional area of
the business. - Correct Answer-Mart
OLAP stands for ________. - Correct Answer-online analytical
processing
In ________, statistical techniques can identify groups of entities
that have similar characteristics. - Correct Answer-cluster analysis
________ is the process of creating value from intellectual capital
and sharing that knowledge with employees, managers, suppliers,
customers, and others who need it. - Correct Answer-Knowledge
Management (KM)
________ are information systems that support the management
and delivery of documents including reports, Web pages, and
other expressions of employee knowledge. - Correct Answer-
Content Management Systems (CMS)
Vendarsol
, ________ is the use of information technology to support the
sharing of content among networks of users. - Correct Answer-
Social Media
Which of the following is a dynamic, social media-based CRM
process? - Correct Answer-social CRM
________ is the investment in social relations with the expectation
of returns in the marketplace. - Correct Answer-social capital
To an organization, the ________ is the likelihood that an entity in
a relationship will do something that benefits the organization. -
Correct Answer-strength of a relationship
Which of the following best represents the value of social capital?
- Correct Answer-Number of Relationships × Relationship
Strength × Entity Resources
The ________ revenue model offers users a basic service for free,
and then charges a premium for upgrades or advanced features. -
Correct Answer-freemium
Most social media companies rely on ________ for revenue. -
Correct Answer-advertising
________ measures the frequency that someone who clicks on an
ad makes a purchase, "Likes" a site, or takes some other action
desired by the advertiser. - Correct Answer-Conversion rate
Success metrics are also known as ________. - Correct Answer-
key performance indicators (KPI)
Vendarsol
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