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Dell Tech Direct Exam Questions and Correct Answers
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Dell Tech Direct Exam Questions and Correct Answers
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Dell Tech DirectWhich of the following statements are true about Latitude Self-Heal Recovery? - Answer --Before
Replacing system board perform self-heal as mandatory step
-When self-Heal is triggered system will auto power-on with a blank screen, reboots a couple of
times(watch for LED lights(Power, Wi-Fi, HDD, Etc...)
-Upon Successfully completing self-heal, the system will power-on with the Dell logo
How to initiate RTC Reset? - Answer --Connect System to an AC Power --> Keep the system in power off
state -->Press & Hold the Power Button for 25 seconds --> Release the power button to initiate RTC
reset.
What does Factory Reset Do on Dell Venue Tablet? - Answer -Will Erase All personal Data and
downloaded applications on the tablet.
What are the Key functions of a BIOS(Basic Input/Output System)? - Answer --Test the System Devices
-Identify the system devices
-Activate the system devices
, When Encountered with a no POST situation, what must technician do prior to replacing the suspected
failed part? - Answer --Re-run diagnostics sequences with removal of individual parts to isolate issue
-Capture the fault exhibited by running Diagnostics indicators, check for error codes and check bios
settings
-Reseat parts and cables
The LCD has passed the BIST, but there is still a video problem. What other components should be
checked and in what order? - Answer -LCD Cable, Inverter Board, System Board
If ePSA passes the hard drive test and still the system does not load the operating system, what could be
the issue? - Answer -Corrupt or missing operating system
Which dell diagnostic tool can be used as a trouble shooting tool when the system fails to boot into the
OS? - Answer -ePSA
Under which service plans can you schedule hardware and software scans, clean files manually, and
tune system performance using Support Assist? - Answer --Basic
-Premium Support
-ProSupport
-ProSupport Plus
-Premium Support Plus
How will the Dell Command Utility update help Customers? - Answer -Dell Command Utility update will
check online for latest BIOS, driver,firmware and Dell application updates for a system and also helps to
download and install updates.
When would you run RMA shim tool on a Chromebook? - Answer -In the event of system board
replacement
You are fixing a computer running on windows 8.1 and it is not booting. which of the BIOS setting will
you change? - Answer --Change boot mode to UEFI,
-Enable secure boot,
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