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Dell Client Foundations Exam Study Guide Questions and Answers
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Dell Client Foundations Exam Study Guide Questions and Answers
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Dell Client Foundations Study GuideChoose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses
and click submit. - Answer -Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - Answer -Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? - Answer -F12
When to use RTC Reset? - Answer -To recover from No POST/No Boot
, If the system is not booting into the operating system, how can you check if the hard drive is detected? -
Answer -Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - Answer -In the event of system board
replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do prior to
replacing the suspected failed part? - Answer -Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS
settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. - Answer -
True
If recovery image from both system's primary hard drive and external USB key is present, which image
will the BIOS Recovery 2 tool select? - Answer -Recovery image from the external USB key
How will the Dell Command Utility Update help Customers? - Answer -Dell Command Utility Update will
check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - Answer -False
If ePSA passes the hard drive test and still the system does not load the operating system, what could
the issue be? - Answer -Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. - Answer -If the part has visible
damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part
with a description of the damage.
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