CALP EXAM 2024 ACTUAL EXAM
COMPLETE 300 QUESTIONS WITH
DETAILED VERIFIED ANSWERS
(100% CORRECT ANSWERS)
/ALREADY GRADED A+
A leasing professional who has a firm understanding
of the community's resident profile will be able to
conclude which information about the typical
resident? - ....ANSWER...Needs, wants, and qualifying
characteristics
When engaging residents in discussion while
persuading them to renew, which topic would be
MOST useful to discuss? - ....ANSWER...The services
at the property that they have used and valued
How can a leasing professional BEST persuade
prospective residents that the apartment community
,is a trusted brand? - ....ANSWER...Display positive
feedback from past, prospective, and current
residents.
Why should "closing" occur at each step of the sales
process? - ....ANSWER...To gain a firm commitment
from the prospective resident before moving to the
next step
Leasing professionals should be aware that
compliance with the Fair Housing Act is verified
through which governmental mechanism -
....ANSWER...On-site testers
The BEST way for an apartment community to
continually attract, identify, and direct prospective
residents is to provide: - ....ANSWER...Monument,
directional, and facility signage.
Empathetically listening to service requests and
responding appropriately is key to improving
resident satisfaction because it shows that the
community staff members: - ....ANSWER...Seek to
understand, not to judge
,It is MOST appropriate for a leasing professional to
ask open-ended questions when trying to: -
....ANSWER...Gain insight into a person's feelings.
What is the term for software that tracks online
inquiries from prospective residents about an
apartment community? - ....ANSWER...Lead
Generation System
Which of the following documents should be
provided to new residents on move-in day? -
....ANSWER...Welcome Letter
A leasing professional can BEST support a positive
image for an apartment community and its brand
through which action?
A. Acting ethically
B. Securing new leases
C. Setting personal goals
D. Responding to service calls - ....ANSWER...acting
ethically
In which scenario would it be MOST beneficial for a
community's leasing professional to know what
, competing properties offer? - ....ANSWER...A resident
comes into the office and submits a notice to move
into a nearby community.
A leasing professional BEST exemplifies branding
through which marketing strategy? -
....ANSWER...Explaining how the apartment
community is different from its competition
Which techniques BEST exemplifies how a leasing
professional should overcome a prospective
resident's objection by using the "Feel/Felt/Found"
method? - ....ANSWER...Describe how satisfied
residents found that the same concern was
resolved.
In contract terms, what is the consideration offered
to the applicant by the apartment community when
closing on a lease? - ....ANSWER...A home in the
community
Who is responsible for insuring the possessions
inside community residences? -
....ANSWER...Resident
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