Intellectual Capital - Answer -The shared knowledge of a workforce
Globalization - Answer -The tedency of businesses and technologies to spread
throughout the world
Shamrock 3 Leaves - Answer -The 3 leaves of almost each and every organization are
full time workers, contract workers and aprs-time workers
Portfolio Worker - Answer -Someone who has up-to-date skills so they can move from
job to job
Productivity - Answer -The quantity and quality go work performance
Performance Effectiveness - Answer -The output measure of goal accomplishment
Performance Efficiency - Answer -An input measure of resource cost associated with
goal accomplishment
Sustainable Innovation - Answer -When a business creates new products and
production methods that have reduced environmental impacts
Specific Environment - Answer -Also called task environment, consists of the actual
organizations, committees, groups and persons with whom a business interacts with
and conducts business with
Value Creation - Answer -The creation for value for satisfying needs for stakeholders
Strategic Positioning - Answer -Helping an organization do same things as other
business but in different ways
Environmental Uncertainty - Answer -A lack of information for the external environment
of a business or an organization
, Manager - Answer -A person who supports, activates and is responsible for the work of
others
Top Manager - Answer -Guide the performance of the organization as a whole
Middle Manager - Answer -These are the managers who report to the top managers
who are in charge of large divisions
Line Manager - Answer -Directly contribute to producing the organizations goods or
services
Staff Manager - Answer -Use special technical expertise to advise and support line
workers
Functional Managers - Answer -Are responsible for one area
General Managers - Answer -Are responsible for complex, multifunctional units
Admins - Answer -A manager in a public organization
Accountability - Answer -The requirement to show performance results to a superior
Effective Manager - Answer -Helps others achieve high performance and satisfaction at
work
Quality of Work Life - Answer -the overall quality of experiences in the workplace
Management - Answer -process of planning, organizing, leading and controlling the use
of resources to accomplish performance goals
Planning - Answer -The process of setting objectives and determining what should be
done to accomplish them
Organizing - Answer -Arranging tasks, people and other resources to accomplish the
work
Leading - Answer -Inspiring people to work hard to achieve high performance
Controlling - Answer -Measuring performance and taking action to ensure desired
results
Information Roles - Answer -How a manager processes and exchanges information
Interpersonal Roles - Answer -How a manager interacts with other people
Decisional roles - Answer -how a manager uses information in decision making
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