Emotional intelligence reflects the ability to: (Choose every correct answer.)
monitor your and others' feelings and to use this information to guide your thinking and actions,use emotions and emotional knowledge to enhance thought,carry out accurate reasoning about emotions
The extent to w...
Emotional intelligence reflects the ability to: (Choose every correct answer.) -
ANSWER- monitor your and others' feelings and to use this information to guide
your thinking and actions,use emotions and emotional knowledge to enhance
thought,carry out accurate reasoning about emotions
The extent to which people believe that they control their fate through their own
efforts is called _____. - ANSWER- locus of control
How should you deal with an employee who has an internal locus of control? -
ANSWER- Use a merit pay system
After William's boss asked him to compile sales figures for the past three years,
William pulled together the information and turned it over to his boss. After
several days of not getting any feedback from his boss, William worried that he
hadn't done a good job in presenting the information. William is demonstrating
_____. - ANSWER- low self-esteem
They don't call Ed \Steady Eddy\" for no reason. He is unfailingly calm - ANSWER-
even under pressure or stress. It would appear that Ed has a high level of
_______. " emotional stability
The ability to monitor your own feelings and those of others and to use this
information to guide your thinking and actions is referred to as _____. - ANSWER-
emotional intelligence
Trevor likes to work on assignments in his own way. He feels that it is up to him
to handle problems and take responsibility for the outcome, whether things go
right or wrong. Which aspect of a core self-evaluation does Trevor demonstrate?
- ANSWER- Locus of control
,What are the two main ideas managers must remember from research on locus of
control? (Choose every correct answer.) - ANSWER- Internals and externals
respond to different types of rewards.,Internals and externals prefer different
levels of structure and compliance.
Self- is the extent to which people like or dislike themselves. - ANSWER- esteem
The extent to which a person is relatively secure and unworried and how likely
she or he is to experience negative emotions under pressure is known as
_______. - ANSWER- emotional stability
Match the component of emotional intelligence with its description. - ANSWER-
The ability to read your own emotions and gauge your moods accurately ,The
ability to control your emotions and act with honesty and integrity ,The ability to
show others that you care and your understanding of how your emotions and
actions affect others,The ability to communicate clearly, disarm conflicts and
build strong personal bonds
Jordan realized that his bad mood was causing other people in his work group to
feel negatively about the project. Which aspect of emotional intelligence is
Jordan displaying? - ANSWER- Self-awareness
Organizational behavior is a field of study that explains and ______ behavior. -
ANSWER- predicts
Jessica believes she should be concerned for the welfare of others. This belief is
an example of a ______. - ANSWER- value
Self- is the extent to which people like or dislike themselves. - ANSWER- esteem
Travis asked his mother if he should look for a new job because he wasn't happy
in his current one. She told him it probably wouldn't matter because he was never
happy with any job. His mother was commenting on Travis's ______. - ANSWER-
attitude
According to Daniel Goleman, which traits make up emotional intelligence?
(Choose every correct answer.) - ANSWER- Social awareness,Self-
management,Relationship management,Self-awareness
, Self-_____ is the ability to read your own emotions and accurately assess your
moods so that you know how you are affecting others. - ANSWER- awareness
What interdisciplinary field is dedicated to understanding and management of
people at work? - ANSWER- Organizational behavior
Abstract ideals that guide a person's thinking and behavior in all situations are
called ______. - ANSWER- values
A learned predisposition toward a given object is a(n) . - ANSWER- attitude
People's values and attitudes affect their workplace _____, which includes their
actions and judgments. - ANSWER- behavior
According to psychologist Daniel Goleman, what is the most essential trait of
emotional intelligence? - ANSWER- Self-awareness
Karen was surprised when her friend said that the man at the first table in the
restaurant must be a great basketball player just because he was tall and African
American. Karen's friend was making a _____. - ANSWER- stereotype
When women are viewed as moody, emotional, and catty, whereas men are seen
as strong and powerful, it is an illustration of ______. - ANSWER- sex-role
stereotypes
Behavior is defined as the combination of which two elements? (Choose every
correct answer.) - ANSWER- Judgments,Actions
A learned predisposition toward a given object is a(n) . - ANSWER- attitude
Implicit bias is characterized by the ______. - ANSWER- attitudes and beliefs that
we unconsciously hold about groups of people
The process of interpreting and understanding one's environment is called
______. - ANSWER- perception
The tendency to attribute to an individual the characteristics you believe are
typical of the group to which that individual belongs is known as _____. -
ANSWER- stereotyping
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