Exam (elaborations)
CMS 315 MIDTERM EXAM QUESTIONS AND ANSWERS 2024
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CMS 315 MIDTERM EXAM QUESTIONS AND ANSWERS
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CMS 315 MIDTERM EXAM QUESTIONSAND ANSWERS
Centrality of Communication - Answer --People judge us by our communication
-We accomplish almost everything through communication- the evolutionary advantage
*speech makes us different
(FOXP2 gene mutation allows
speech)
*survival is enhanced by
coordination- we need others
and their knowledge
-Communication make us happier and healthier.
-Low interaction reduces our immunities.
Importance of First Exchange - Answer -You can never take back a first impression
Why do people meet and talk? - Answer --Proximity
-Appearance
-Utility
-Loneliness
Proximity - Answer -If you're closer to someone, you're going to talk to them more
Appearance - Answer -Shapes who we want to talk to
Utility - Answer -networking... what is that person worth?
Loneliness - Answer -if you are lonely, you will socialize.
Why Do we say what we do? - Answer --managing an impression
*warmth and competence
-Reduce uncertainty by making predictions
Levels of Predictions - Answer --Cultural
-Sociological
,-Interpersonal
Cultural - Answer -Predictions set from a certain culture
Sociological - Answer -group membership
ex. major, hometown, job, school
Interpersonal - Answer -- when you know someone so well you can distinguish them
outside of membership.
Propositions About Communication - Answer -1. You cannot NOT communicate
2. Meanings are in people
3. Communication is irreversible
4. Communication is Functional
5. Communication is tool
6. communication is learned
7. Communication is Both intentional and unintentional
8. Communication is contextual
9. Communication has both content and relational aspects
10. Communication = Relationship
Meanings are in People - Answer --Not in words
*labels
-Not in behaviors
Communication is Functional - Answer --giving/receiving information
-persuading/influencing
-affinity (make people like us)
-Identity: self esteem forms from the people you surround yourself with.
-Entertainment
Communication is Contextual - Answer --Physical Context
-Psychological Context
Communication Model - Answer --interpersonal comm is the process whereby one
stimulates meaning in the mind of another through verbal and or nonverbal means
*We don't transfer meaning, we stimulate a meaning.
Ensuring Message Quality - Answer --Organize Message
-Use Redundancy
-Focus on Schemas
-Ask Questions
Organize Message - Answer --Know your purpose
-Drop what's unimportant
, -"chunk" what is important: ex. phone number
*think in terms of 3
Use Redundancy - Answer --Offer multiple examples for any concept
-Beware of seductive details----> stay on point
-Follow "tell-show-do-respond"---> use different media
Focus on Schemas - Answer --A schema is a category system for storing information
*language is a category--> gender nouns--> bridge in german vs spanish
Ask Questions - Answer --Open-ended questions
-Advice vs Questions--> "need your advice" not "can i ask a question?": FRAME IT
-Empowering Questions--> "How can we get sales up?" not "Why are sales down?"
excuses v outcome
-Avoid
Selective Exposure (selectivity) - Answer -1. involvement
2. proximity
3. utility/value
4. reinforcement
Involvement (selectivity) - Answer --if you're exposed to something, you're more
involved.
Proximity (selectivity) - Answer --Get's people's attention immediately
Utility/ Value (Selectivity) - Answer --if there is no exposure to something, you won't use
it
Reinforcement (Selectivity) - Answer --like people that make us feel like we matter.
Selective Attention - Answer -1. Novelty
2. Concreteness
3. Less Competing Stimulation
4. Speed
5. Momentum
6. Utility
7. Positive Affect
Novelty - Answer -- pay attention to new things: new things get more attention
Concreteness - Answer -- pay more attention when you can touch it
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