LEADERSHIP NUR 4590 EXAM 2 (QUESTIONS AND
CORRECT ANSWERS) VERIFIED ANSWERS 2024
LATEST UPDATE ALREADY GRADED A+
A nursing preceptor is giving feedback to a new nurse who is currently. being oriented.
Her preceptor suggests a better method of interacting with a family member by saying,
"You
might want to be cognizant of your non-verbal behaviors when talking with clients. Rather
than continuing to chart when you are talking with an American family, stop charting,
move closer to the family and client, look at them during the conversation, and take time
to let them share their concerns." This preceptor is giving advice about:
a. interpersonal communication.
b. clarity.
c. image.
d. intention
a. interpersonal communication.
The transformational leader engages staff by:
a. punishing errors.
b. sharing vision and decision making.
c. taking a top-down approach to leadership
d. making unilateral decision for the team
b. sharing vision and decision making.
An example of an external variable that may affect communication is:
a. circumstance.
b. personality.
c. thoughts.
d. feelings.
a. circumstance.
,_____________ communication patterns exist between colleagues and serve to contribute
to a hostile work environment, high turnover, burnout, and job dissatification.
a. Defensive
b. Disruptive
c. Negotiating
d. Humanizing
b. Disruptive
Over lunch in the cafeteria, student nurses are sharing educational information about the
patients for whom they are caring. This is a(n):
a. breach of beneficence.
b. example of maleficence.
c.potential assault and battery change
d. violation of the Health Insurance Portability and Accountability Act (HIPPA)
d. violation of the Health Insurance Portability and Accountability Act (HIPPA)
Interpersonal communication is defined as:
a. the conscious intent by one individual to modify the thoughts or behaviors of others.
b. a combination of written and spoken communication.
c. a theory used to describe a manner of communicating.
d. communication between two or more individuals involving face-to-face interaction.
d. communication between two or more individuals involving face-to-face interaction.
organizational tones are based mostly on:
a. unspoken cultural norms
b committment to success
c. communication behavior
d. leadership styles
a. unspoken cultural norms
Which communication technique is most effective when handling patient complaints?
a. Persuasion
b. Bargaining
,c. Negotiation
d. Non-verbal cues
c. Negotiation
A communication system developed originally to address communication patterns in
critical
situations is:
a. VERA framework.
b. NVC model.
c. crucial conversations.
d. TeamSTEPPS
d. TeamSTEPPS
The number one cause of preventable medical errors is:
a. hostile work environments.
b. poor communication.
c. ineffective leadership.
d. staff competency.
b. poor communication.
Which communication format was developed to address the communication arm of the
TeamSTEPPS model?
a. NVC (nonviolent communication)
b. SBAR
c. VERA (validation, emotion, reassurance, activity)
d. MI (motivational interviewing)
b. SBAR
Effective communication is fostered through which of the following ingredients? (Select all
that apply.)
a. Trust
b. Humility
c. Respect
, d. Empathy
e. Sympathy
a. Trust
c. Respect
d. Empathy
NVC communication processes are grounded in: (Select all that apply.)
a. confrontation
b. empathy
c. compassion
d. honesty
e. assertiveness
a. confrontation
c. compassion
d. honesty
A client's wife is concerned about her husband's declining health. He has been admitted
with
an acute myocardial infarction and has had two myocardial infarctions before this
admission.
He is not a candidate for surgery. She and her husband have discussed "no breathing
machine" for long-standing care, but she is unsure of his wishes if he were to need a
"breathing machine" for a short period. The nurse discusses his current condition and care
with the client and his wife. She also organizes a team meeting consisting of the client's
physicians, social worker, pastoral care person, and nursing staff. During this meeting, the
nurse helps the wife share her concerns and the client's concerns with the rest of the
team.
What type of communication technique is being utilized by the nurse? (Select all that
apply.)
a. Bargaining
b. Negotiation
c. Persuasion
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