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MPO TEST 1 QUESTIONS WITH VERIFIED ANSWERS
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MPO TEST 1 QUESTIONS WITH VERIFIED ANSWERS2024-2025
Instrumental Values - ANSWER Represent the acceptable behaviors or mode of
conduct that an individual seeks to follow in achieving an end state. (ex. ambitious,
responsible, polite)
Terminal Values - ANSWER Represent the lifelong goals or objectives to be
achieved. (ex. a comfortable life)
Mary is considering volunteering to help her company with its annual food drive.
Which of the following is NOT an indicator of whether she will do so?
A.) She thinks the food bank is a great way to help her community.
B.) She is already volunteering at the animal shelter.
C.) Her company gives employees a day off to volunteer.
D.) The food bank is located close to her home. - ANSWER B.) She is already
volunteering at the animal shelter.
What are the 3 components of attitudes? - ANSWER Affective component-
feelings and emotions
Behavioural component- the intention to act in a certain way
Cognitive component- thoughts, perceptions, or beliefs
Mark is not considering leaving his current job, even though that he is not satisfied
with his salary. He thinks that his skills are not very marketable in the current job
market and that it would be hard for him to find another job. According to the ABC
model, this is the __________ component of Mark's attitude to stay with the
organization.
A.) Affective
B.) Behavioral
C.) Cognitive
,D.) Creative - ANSWER C.) Cognitive
Cognitive Dissonance - ANSWER Psychological discomfort experienced when
simultaneously holding two or more conflicting cognitions.
John is working as an office manager for OLP Inc. He is now considering offers
from different ink suppliers. Supplier A offers an evolutionary environmentally
friendly ink but the cost of supplier B's ink is significantly lower. John is likely to
experience___________ if he is conflicted between economically efficient and
environmentally sustainable solutions.
A.) A gap between the espoused and the enacted values
B.) Cognitive dissonance
C.) Consistency
D.) Low behavioral control - ANSWER B.) Cognitive dissonance
Psychological contract - ANSWER An individual's perception of the terms and
conditions of a contract between him/herself and the organization.
Affective commitment - ANSWER Employee's desire to stay with an organization
because of a strong desire to do so-- encompasses loyalty.
Continuance commitment - ANSWER Employee's tendency to stay with an
organization because she/he cannot afford to leave.
Normative commitment - ANSWER A perceived obligation to remain with an
organization (they feel they owe it to the company).
Sandra manages the Marketing department for the Greener Grass Corporation. To
increase employee engagement, Sandra could try all of the following EXCEPT:
A.) Redesign jobs so that workers have variety and feedback.
B.) Take a class to learn how to be a charismatic leader.
C.) Try to limit the stressors in the workplace.
D.) As staff leave, replace them with new hires who score high in pessimism on a
personality test.
, E.) Provide recognition to employees who perform well - ANSWER D.) As staff
leave, replace them with new hires who score high in pessimism on a personality
test.
David, an accountant with Brighter Future Corporation, is experiencing job
dissatisfaction due to comparing how hard he works and how much he gets paid
versus his perception of a co-worker's effort and reward. David's dissatisfaction can
be explained by:
A.) Dispositional/genetic components
B.) Equity
C.) Need fulfilment
D.) Value attainment
E.) Met expectations - ANSWER B.) Equity
Job satisfaction is a function of how "fairly" an individual is treated at work.
NXN Inc. uses tailored reward packages that are designed to meet the personal
needs of each employee. This practice is expected to increase job satisfaction
stemming from__________.
A.) Dispositional/genetic components
B.) Equity
C.) Need fulfilment
D.) Value attainment
E.) Met expectations - ANSWER C.) Need fulfilment
The extent to which the characteristics of the job fulfil an individual's needs
Organizational Citizenship Behavior (OCB) - ANSWER Voluntary behavior that
goes above and beyond the call of duty.
Counterproductive work Behavior (CWB) - ANSWER Behavior that harms other
employees, the organization as a whole, or organizational stakeholders such as
customers and shareholders.
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