Exam (elaborations)
FIRE OFFICER 2 QUESTIONS AND ANSWERS
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FIRE OFFICER 2 QUESTIONS AND ANSWERS
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FIRE OFFICER 2 QUESTIONS AND ANSWERSWhile representing the fire and emergency services organization in the National
Response Plan process, the company officer MUST know: - Answers -the resources
and commitment that the organization can offer.
Which of the following is accomplished by the cohesive, unified, and coordinated
approach to domestic incident management created by the NRP and NIMS? - Answers
-It reduces jurisdictional conflicts.
Which of the following is typically responsible for evaluating personnel? - Answers -
Company officer
At which level do most citizens have direct contact with the government? - Answers -
Local
Which of the following is one of John Kotter's eight reasons that change processes fail?
- Answers -The change process is too complex.
Each _____ establishes the criteria for selecting and evaluating candidates for company
officers. - Answers -authority having jurisdiction (AHJ)
Which of the following BEST describes a change in the organization's design? -
Answers -A structural change
Candidates for Fire Officer II must have the professional qualifications of: - Answers -job
performance requirements (JPRs) of NFPA® 1021.
Formal agreements between the fire and emergency services organization and various
levels of government and agencies help ensure: - Answers -a coordinated response
during a crisis.
Which of the following is an example of an internal force that may create change within
an organization? - Answers -Periodic performance reviews
The Level II Fire Officer should be familiar with how _____ affect the delivery of safety,
injury, and fire protection education programs. - Answers -strategic partnerships
In the planning process for an employee's career development plan, what actions are
taken when addressing the employee's current situation? - Answers -An officer must
first measure an individual's skills and abilities.
Career planning usually occurs within the framework of: - Answers -personnel
counseling
, What is the role of peer pressure in a company officer's behavior management? -
Answers -Group members may respond to it but it should not be depended upon to fix
behavior
When dealing with behavior management issues, the company officer should review the
organization's policies to identify: - Answers -the specific policy or procedure that was
violated.
A filing period, testimony, witnesses, representation, and review steps are all general
elements of: - Answers -grievance procedures.38._ ____ consist of corrective measures
that are used to get employees to meet standards and adhere to policies.
What are some methods of behavior management meant to assist subordinates that
company officers should be familiar with? - Answers -Counseling, coaching, providing
peer assistance, and mentoring
Which of the following considerations is an employee entitled to regarding discipline? -
Answers -With training and/or educationB. With peer mentorship and/or coachingC.
With written reprimand and/or suspensionD. With private counseling and/or mentorship
The organization vests the _____ with the authority to be the formal group leader. -
Answers -company officer
What is the main objective in counseling subordinates? - Answers -Change
inappropriate behavior
What should the company officer do if a subordinate appears to have a
psychological/emotional problem? - Answers -Seek guidance from a superior officer
and/or the employee assistance program (EAP)
What may have greater influence on the productivity and success of a formal group,
more than any other factor? - Answers -Informal subgroups within formal groups
Which of the following is a benefit of a well-organized personnel evaluation program? -
Answers -Less training is needed to keep personnel up to date
Which of the following characteristics must an organization's personnel evaluations
have? - Answers -Timely
Formal groups usually define goals: - Answers -in a written document.
What may be used to help unit personnel experience different positions within an
organization? - Answers -Job shadowing
Which of the following is MOST likely to be a factor in the loss of personnel and support
of the unit? - Answers -Loss of group cohesion
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