Exam (elaborations)
TXRH Server Menu: Complete Study Set (100% Accurate)
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TXRH Server Menu: Complete Study Set (100% Accurate)
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TXRH Server Menu: Complete Study Set (100%Accurate)
What does MIW stand for? Right Ans - manager in the window`
What does FRT stand for? Right Ans - food running tickets
What is the First-Time Guest program? Right Ans - Identifying and
WOWing guests who have never eaten at Texas Roadhouse
What does G.R.O.W. strand for? Right Ans - Guest Right Of Way
What does the term "86" mean? Right Ans - out of an item
What is the Texas Roadhouse story? Right Ans - Hand-cut steaks, fall off the
bone ribs, fresh baked bread, made from scratch side items and dressings, ice
cold beer, and legendary margaritas
What does the term "Pocket Check" mean? Right Ans - an order taken that
has not been placed into a POS and forgotten
What is prebussing? Right Ans - removing empty dishes from the table
throughout the meal.
Why is pre-bussing important? Right Ans - helps with faster table turns, it
reduces the SA trips to and from the kitchen, and it gives the guests more
room to enjoy their dining experience
What are the main categories of salesmanship? Right Ans - suggestive
selling, upselling, and sharing
What is "flagging"? Right Ans - placing a bev nap in front of a guest to
signify they have been greeted
When clocking out, what percentage of your tips should be claimed? Right
Ans - 100%
, Appetizers should be delivered in what time frame? Right Ans - 6 - 8
minutes
What is the greet time for a table? Right Ans - 15 - 45 seconds?
The drinks should be delivered in what time frame? Right Ans - 2 - 3
minutes
Why is the pivot point system used? Right Ans - It prevents auctioning
food, helps food runners, assists the kitchen and makes splitting checks easier
Entrees should be delivered in what time frame? Right Ans - 12 - 15
minutes
What is the time frame for salads? Right Ans - 5 minutes
What should a server with heart always do when greeting a table? Right
Ans - smile, make eye contact, smile, and introduce yourself
Visiting a table within 2 minutes/ 2 bites after food is delivered is known as:
Right Ans - checkback
When taking a child's order, what do you ALWAYS ask? Right Ans - would
you like the children's food to come out first or with the rest of the table?
What is a great way to build regulars? Right Ans - attend to the needs
throughout their meal, be genuine and show appreciation, and invite the back
to see you
What is the best way to connect with guests? Right Ans - engage in real
conversations and make a connection with guests
What should a server with Heart do when delivering drinks? Right Ans -
use the drinks name and ask if the guest would like a straw
When delivering items to a table you should always___? Right Ans - deliver
with pivot points AND identify the item(s) to the guest
Before entrees arrive when are drinks auto refilled? Right Ans - half full
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