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Texas Roadhouse – Questions & Detailed Answers
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Texas Roadhouse – Questions & Detailed Answers
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Texas Roadhouse – Questions & Detailed AnswersWhat is the TXRH story? Right Ans - Hand cut steaks, fall off the bone ribs,
fresh baked bread, made from scratch side items and dressings, ice cold beers,
and legendary margaritas
What is the first time guest program? Right Ans - Identifying and WOWing
guests who have never eaten at Texas Roadhouse
What items create the proper TXRH uniform? Right Ans - Black TXRH shirt,
maroon apron with NO stains, non frayed dark blue jeans, nametag,
black/brown slip resistant shoes, black/brown belt and a smile
What does 86 mean Right Ans - an item is no longer available
What does in the weeds mean Right Ans - someone is behind in their job
duties and needs help
What is service with heart? Right Ans - Making sure a guests experience is
legendary, doing more than is expected by the guest, and service that is
friendly and fun
What is flagging Right Ans - placing a bev nap in front of a guest to signify
they have been greeted
Who is responsible for cleaning and stocking the server alley Right Ans -
servers
why is pre bussing important Right Ans - It helps with faster table turns, it
gives the guest more room to enjoy their dining experience and it reduces SA
trips to and from the kitchen
What are the main categories of salesmanship? Right Ans - Suggestive
selling, upselling and sharing
Placing ideas or steering a guest toward a product you think they will like is
known as Right Ans - suggestive selling
, Why is the pivot point system used? Right Ans - It prevents auctioning
food, helps food runners, assists the kitchen and makes splitting checks easier
What is the seat number of a guest on your left sitting closest to you if you are
facing a wall? Right Ans - 1
What is the seat number of the guest sitting next to the wall on your right if
you are facing the wall and there are 4 guests at the table Right Ans - 3
What is not important when taking an order Right Ans - memorization
When a guest orders a steak, what questions do you ask? Right Ans - How
would you like that cooked
An item has been overcooked and must be replaced with a new item is known
as a Right Ans - recook
An item that is not cooked to the guest's satisfaction and must be placed back
on the grill is known as a Right Ans - upcook
What are some key responses to use when a guest asks for something Right
Ans - Absolutely and my pleasure
What is needed to cash out? Right Ans - A sales report with required
signatures, all credit card receipts and cash due or cashlink shift report.
When clocking out with precent of tips should be claimed? Right Ans -
100%
What is the greet time for a table? Right Ans - 15-45 seconds
What is the proper delivery time of drinks Right Ans - 2-3 minutes
Deliver appetizers within? Right Ans - 6-8 minutes
Salads are delivered within Right Ans - 12-15 minutes
Visiting a table within 2 minutes/2 bites after food is delivered is known as
Right Ans - the check back
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