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Texas Roadhouse: Questions & Accurate Answers
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Texas Roadhouse: Questions & Accurate Answers
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Texas Roadhouse: Questions & Accurate AnswersWhat is the Texas roadhouse story Right Ans - Hand-cut steaks, fall off the
bone ribs, fresh baked bread, made from scratch side items and dressings, ice
cold beer, and legendary margaritas
What is the first time guest program Right Ans - Identifying and wowing
guests who have never eaten at texas roadhouse
Which items create the proper Texas Roadhouse uniform Right Ans - black
trh tshirt, marron apron(no stains), non frayed dark blue jeans, nametag,
black/brown slip-resistant shoes, black/brown belt, smile
what is 86 Right Ans - an item is no longer available
what is in the weeds Right Ans - someone is behind in their job duties and
needs help
what is service with heart Right Ans - making sure guest's experience is
legendary, doing more than is expected by the guests, service that is friendly
and fun
what is an example of full hands in, full hands out Right Ans - taking all
dirty dishes and glasses back to the dish area
flagging Right Ans - placing a bev nap in front of a guest to signify they have
been greeted
who is responsible for cleaning and stocking the server alley Right Ans -
servers
why is pre-bussing important Right Ans - helps with faster table turns, it
gives the guest more room to enjoy their dining experience, it reduces SA trips
to and from the kitchen
what are the main categories of salesmanship Right Ans - suggestive
selling, upselling, and sharing
, placing ideas or steering guests toward product you think they will like is
known as Right Ans - suggestive selling
What is not an example of upselling Right Ans - refilling drinks
why is the pivot point system used Right Ans - it prevents auctioning food,
helps food runners, assists the kitchen, and helps splitting checks easier
what is the seat number of a guest on the left closest to you if you are facing
the wall Right Ans - 1
what is the seat number of a guest sitting next to the wall on your right if you
are facing the wall and their are 4 guests Right Ans - 3
what is not an important action what taking an order Right Ans -
memorization
what are acceptable forms of ID Right Ans - military, state issued id,
passport, drivers license
card everyone who looks under____, and if in doubt, ask a manager Right
Ans - 30
when a guest orders a steak, which of the following questions do you ask
Right Ans - how would you like that cooked
an item that has been overcooked and must be replaced with a new item is
known as Right Ans - recook
an item that is not cooked to the guest's satisfaction and must be placed back
on the grill is Right Ans - upcook
what info should not go on a recook/upcook ticket Right Ans - guest name
what are some key repsonses to use when a guest asks for something Right
Ans - absolutely, my pleasure
which items are needed to cash out Right Ans - a sales report with required
signatures, all credit card receipts, and cash due or cashlink shift report
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