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AIRCRAFT INCIDENT AND EMERGENCY MANAGEMENT QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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AIRCRAFT INCIDENT AND EMERGENCY MANAGEMENT QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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AIRCRAFT INCIDENT AND EMERGENCYMANAGEMENT QUESTIONS AND
ANSWERS WITH SOLUTIONS 2024
TerrorismJorJproductJtamperingsJwouldJbeJexamplesJofJwhatJtypeJofJcrisis?J-JANSWERJViolentJintentional
WhichJofJtheJfollowingJinvolvesJaJrecognitionJofJtheJphysicalJandJsymbolicJdimensionsJofJaJcrisisJpriorJtoJandJ
followingJaJcrisis?J-JANSWERJCrisisJmanagement
WhatJisJanJunpredictableJeventJwhichJdisruptsJanJorganization'sJroutineJpatternJofJday-to-
dayJlife,JtriggeredJbyJorganizationalJerrors,Joversights,JorJdeficiencies?J-JANSWERJcrisis
TheJlikelihoodJofJanJorganizationJexperiencingJaJsevereJcrisisJisJhighestJwhen?J-
JANSWERJItJhasJlowJcontrolJoverJtheJenvironmentJandJaJhighJlevelJofJsusceptibilityJdueJtoJinternalJfactors
AccordingJtoJTurner,JwhichJstageJofJaJcrisisJisJwhereJtheJimmediateJconsequencesJofJtheJfailureJbecomeJapp
arent?J-JANSWERJStageJIV
WhichJofJtheJfollowingJcanJeitherJmanageJaJcrisisJsituationJorJcreateJfurtherJconfusion?J-
JANSWERJCommunication
WhichJtacticJforJdenyingJresponsibilityJexplainsJwhyJtheJorganizationJisJnotJresponsibleJforJtheJevent?J-
JANSWERJExpandJdenial
WhichJofJtheJfollowingJareJwaysJorganizationsJrespondJtoJaJcrisis?J-
JANSWERJProvideJpartial,Jinaccurate,JorJdelayedJinformationJ
EstablishJandJmaintainJopenJandJaccurateJcommunicationJchannelsJwithJexternalJconstituents
J
DenyJaJcrisisJexistsJandJrefuseJtoJcooperateJwithJmediaJandJgovernmentJagencies
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AJmajorJair-carrierJcrashJisJconsideredJtoJbeJwhichJofJtheJfollowing?J-JANSWERJCrisisJ
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, WhichJofJtheJfollowingJareJcharacteristicsJofJcrises?J-JANSWERJStressJ
ThreatJ
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FailingJtoJacknowledgeJvictims,JnoJadmission,JfailingJtoJanticipateJcrisis,JandJhavingJnoJcrisisJplanJareJallJacti
onsJofJBurgerMaxJthatJwouldJbeJaddressedJinJwhichJcriticalJdimensionJofJcrisisJcommunicationJmanagemen
t?J-JANSWERJBehavior
WhatJisJtheJsingleJmostJimportantJaspectJofJcrisisJplanningJandJcrisisJstrategyJdevelopment?J-
JANSWERJPreauthorization
WhatJisJtheJfirstJcriticalJdimensionJofJcrisisJcommunicationJmanagement?J-JANSWERJOperations
WhichJcriticalJcomponentJofJcommonJsenseJinJcrisisJmanagementJinvolvesJdealingJdirectlyJwithJvictimsJandJ
withJthoseJindirectlyJaffected?J-JANSWERJPersonalization
BehaviorJalwaysJprecedesJcommunication.J-JANSWERJtrue
WhatJisJtheJfirstJelementJofJaJgrandJstrategyJofJcrisisJcommunicationJmanagement?J-
JANSWERJDealJwithJtheJproblemJcausingJtheJcrisis
WhichJdimensionJofJcrisisJcommunicationJmanagementJinvolvesJtheJperpetratorJneedingJtoJrecognizeJvicti
mJexpectationsJandJrespondingJaffirmatively?J-JANSWERJvictims
WhichJaspectJofJtheJoperationsJdimensionJincludesJtheJcontinuingJverbalizationJofJregret,Jempathy,Jsympat
hy,JevenJembarrassment?J-JANSWERJcontrition
WhatJisJtheJmostJchallengingJpartJofJcrisisJcommunicationJmanagement?J-
JANSWERJReactingJquicklyJwithJtheJrightJresponse
WhichJcriticalJdimensionsJofJcrisisJcommunicationJmanagementJinvolvesJanJassessmentJprocessJofJanswers
JtoJaJseriesJofJquestions,JorJbeingJpreparedJtoJanswerJquestionsJpubliclyJandJpromptly?J-JANSWERJethics
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