CALP Course 6 Exam Questions With
Correct Answers
What is the best way to approach a variety of service requests from a variety of residents -
answerunderstands how to tailor their style to the needs of each residents
what is the "silo mentality" and how can it hurt your property team - answerm...
What is the best way to approach a variety of service requests from a variety of residents -
answer✔✔understands how to tailor their style to the needs of each residents
what is the "silo mentality" and how can it hurt your property team - answer✔✔mindset in which
certain groups are reluctant to share info with others. results in low work efficiency, poor morale
and can dramatically impact the culture of your community
list three steps to effective collaboration at the property - answer✔✔share a unified version,
share responsibilities , allow more people to have a voice
why is clear communication so important between the maintenance and management teams -
answer✔✔more comfortable;e and score your residents will feel about the service they are
receiving
list some tips to foster recognition and appreciation with the maintenance team - answer✔✔first
hand feedback, ack their work, recognize opportunities, share any and all survey comments
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