BUL 3130 Exam Questions With
Revised Answers
Emotional intelligence reflects the ability to: (Choose every correct answer.) -
answermonitor your and others' feelings and to use this information to guide your thinking
and actions,use emotions and emotional knowledge to enhance thought,carry out ...
Emotional intelligence reflects the ability to: (Choose every correct answer.) -
answer✔✔monitor your and others' feelings and to use this information to guide your thinking
and actions,use emotions and emotional knowledge to enhance thought,carry out accurate
reasoning about emotions
The extent to which people believe that they control their fate through their own efforts is called
_____. - answer✔✔locus of control
How should you deal with an employee who has an internal locus of control? - answer✔✔Use a
merit pay system
After William's boss asked him to compile sales figures for the past three years, William pulled
together the information and turned it over to his boss. After several days of not getting any
feedback from his boss, William worried that he hadn't done a good job in presenting the
information. William is demonstrating _____. - answer✔✔low self-esteem
They don't call Ed \Steady Eddy\" for no reason. He is unfailingly calm - answer✔✔even under
pressure or stress. It would appear that Ed has a high level of _______. " emotional stability
The ability to monitor your own feelings and those of others and to use this information to guide
your thinking and actions is referred to as _____. - answer✔✔emotional intelligence
Trevor likes to work on assignments in his own way. He feels that it is up to him to handle
problems and take responsibility for the outcome, whether things go right or wrong. Which
aspect of a core self-evaluation does Trevor demonstrate? - answer✔✔Locus of control
What are the two main ideas managers must remember from research on locus of control?
(Choose every correct answer.) - answer✔✔Internals and externals respond to different types of
rewards.,Internals and externals prefer different levels of structure and compliance.
Self- is the extent to which people like or dislike themselves. - answer✔✔esteem
The extent to which a person is relatively secure and unworried and how likely she or he is to
experience negative emotions under pressure is known as _______. - answer✔✔emotional
stability
Match the component of emotional intelligence with its description. - answer✔✔The ability to
read your own emotions and gauge your moods accurately ,The ability to control your emotions
and act with honesty and integrity ,The ability to show others that you care and your
understanding of how your emotions and actions affect others,The ability to communicate
clearly, disarm conflicts and build strong personal bonds
Jordan realized that his bad mood was causing other people in his work group to feel negatively
about the project. Which aspect of emotional intelligence is Jordan displaying? - answer✔✔Self-
awareness
Organizational behavior is a field of study that explains and ______ behavior. -
answer✔✔predicts
Jessica believes she should be concerned for the welfare of others. This belief is an example of a
______. - answer✔✔value
Self- is the extent to which people like or dislike themselves. - answer✔✔esteem
Travis asked his mother if he should look for a new job because he wasn't happy in his current
one. She told him it probably wouldn't matter because he was never happy with any job. His
mother was commenting on Travis's ______. - answer✔✔attitude
According to Daniel Goleman, which traits make up emotional intelligence? (Choose every
correct answer.) - answer✔✔Social awareness,Self-management,Relationship management,Self-
awareness
Self-_____ is the ability to read your own emotions and accurately assess your moods so that you
know how you are affecting others. - answer✔✔awareness
What interdisciplinary field is dedicated to understanding and management of people at work? -
answer✔✔Organizational behavior
Abstract ideals that guide a person's thinking and behavior in all situations are called ______. -
answer✔✔values
A learned predisposition toward a given object is a(n) . - answer✔✔attitude
People's values and attitudes affect their workplace _____, which includes their actions and
judgments. - answer✔✔behavior
According to psychologist Daniel Goleman, what is the most essential trait of emotional
intelligence? - answer✔✔Self-awareness
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